Thanks: 0
Likes: 0
Dislikes: 0
Hi Guys, I have run into the other Brothers, like the DCP 9045 CDN with the service 32, and the Brother MFP 9840 CDW with the "unable print 2A for the for sticking shutter.
does anyone have any input on the cause of this error? and if its the belt solenoid shutter, where I might find it hiding please??
thank you, Jim
The info I received said that the main drive motor, harness our main board were suspect.I removed fuser and lubed bushings, removed cleaning unit to free it up a bit.pulled she cover svc motor didn't turn.I manually turn it and no binding felt reseated motor harness at main board.the motor isn't attached separately, so I suspect ours part of main drive unit.gonna sell customer a new same model so they can use existing supplies. Good customer. So, unless anyone has any suggestions, that is what I will do.
Thank you, jim
did you make sure none of the supplies are binding?Originally Posted by tonerjockey
Print Unable 02
Turn the power off and then back on again.
Step Cause Remedy
1 Main motor harness connection
failure
Check the main motor harness connection
and reconnect it.
2 Harness connection failure
between the low-voltage power
supply PCB and main PCB
Check the harness connection between
the low-voltage power supply PCB and
main PCB, and reconnect it.
3 Main motor failure Replace the process drive unit.
4 Low-voltage power supply PCB
failure
Replace the low-voltage power supply
PCB ASSY.
5 Main PCB failure Replace the main PCB ASSY.
Reply With Quote
Bookmarks