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  1. #1
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    Angry brother mfc4750e offline

    just cleaned machine due to customer using can air. Now after a while machine say offline. They don't print to machine just faxing. Any ideas thanks

  2. #2
    Field Supervisor 500+ Posts
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    Re: brother mfc4750e offline

    Quote Originally Posted by clark View Post
    just cleaned machine due to customer using can air. Now after a while machine say offline. They don't print to machine just faxing. Any ideas thanks
    i think i have seen them say "off line" but as soon as a fax comes in, it starts fine. have you tested this??

  3. #3
    Senior Tech 100+ Posts
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    Re: brother mfc4750e offline

    Its receives the fax but just in memory and not print out till you unplug and plug in to reset. Im going to try a factory reset today and hope all is well.

  4. #4
    Service Manager 10,000+ Posts
    brother mfc4750e offline

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    Re: brother mfc4750e offline

    Quote Originally Posted by clark View Post
    Its receives the fax but just in memory and not print out till you unplug and plug in to reset. Im going to try a factory reset today and hope all is well.
    no to the factory reset!!!

    do firmware upgrade!

  5. #5
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    Re: brother mfc4750e offline

    Ok. where and how am I going to load the firmware. I have only updated copiers for firmware.

  6. #6
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    Re: brother mfc4750e offline

    go to the Brother USA website. Very easy to find and update

  7. #7
    Field Supervisor 500+ Posts
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    Re: brother mfc4750e offline

    i also used to have issues with the ? MFP line and it would only give a error message. cant remember now. but i would go into service mode and clear out ? stored documents or something and that would do it. sorry, wish i could remember. it was alike a locked up memory. let us know what resolves the issue.
    Jim

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