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  1. #1
    Service Manager 1,000+ Posts theengel's Avatar
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    HL-8360 "Print Unable Z3"

    This is a new one on me. I can't find it anywhere on Google, and I'm unable to find a service manual. I noticed that PR have no parts for the machine, other than toners and drums.

    Any ideas?

  2. #2
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: HL-8360 "Print Unable Z3"

    No one?

    Anyone have any idea where I can get a manual?

  3. #3
    Senior Tech 100+ Posts
    HL-8360 "Print Unable Z3"

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    Re: HL-8360 "Print Unable Z3"

    Are you sure the model number is not an HL-L8360 DW, CDW, CDWT? Brother's Website does not list a HL-8360.

    In a search I did, I was also unable to find a service manual.

    Some manufacturers are very "tight lipped" about these things.

    If all else fails, contact Brother Support.

    Customer Support - Product Registration - Brother


  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: HL-8360 "Print Unable Z3"

    In Europe we have HL-L8360CDW/T. There is no Print Unable Z3 error, closest I was able to find are:

    Print Unable 03
    Connection failure of the polygon motor harness - Reconnect the polygon motor harness.
    Laser unit failure - Replace the laser unit.
    Main PCB failure - Replace the main PCB ASSY.

    Print Unable ZC
    The power supply waveform is incorrect - Install a voltage stabilizer in the power supply part.
    Last edited by tsbservice; 11-10-2018 at 02:28 PM. Reason: spelling
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  5. #5
    Service Manager 10,000+ Posts
    HL-8360 "Print Unable Z3"

    Phil B.'s Avatar
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    Re: HL-8360 "Print Unable Z3"

    Quote Originally Posted by theengel View Post
    No one?

    Anyone have any idea where I can get a manual?
    Hey Brother.. email me Binky27501@gmail.com

  6. #6
    Master Of The Obvious 10,000+ Posts
    HL-8360 "Print Unable Z3"

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    Re: HL-8360 "Print Unable Z3"

    maybe:
    "Print Unable 23" ?

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: HL-8360 "Print Unable Z3"

    The letters after the model number just indicate the printer's options. When I talk about a model, I generally don't include those letters, because it's the same model, no matter what the letters at the end are. At least, the errors are generally the same.

    What do all the letters signify in the printer model numbers?

  8. #8
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: HL-8360 "Print Unable Z3"

    I can't for the life of me find "Print Unable Z3" neither in Service Manual nor with Google Search, but that's just me.
    Send you PM, just in case things went wrong with getting SM.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  9. #9
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: HL-8360 "Print Unable Z3"

    Thanks all.

    That's insane--to create a service error and not tell us what it is.

    I think I'm going to label this call "unfixable"

  10. #10
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: HL-8360 "Print Unable Z3"

    Quote Originally Posted by theengel View Post
    Thanks all.

    That's insane--to create a service error and not tell us what it is.

    I think I'm going to label this call "unfixable"
    Can you upload picture of an error display? I'm interested in solving this mystery code.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

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