Intellifax 2820 jamming

[gwaddle]

I have a 2820 which keeps jamming for the customer. I brought it back to the shop and the only jam I got so far appeared to be from the paper curling and catching on the paper already in the exit tray. Apparently we have had this machine a couple of times for the same thing and the exit rollers were cleaned and it took care of the problem for a while. Any thing I can look at besides replacing the rollers. Not sure where else to go. I don't usually work on the faxes and our guy who does is on vacation. Any ideas out there? Thanks

[gwaddle]

It would appear that cleaning the exit switch photo sensor did the trick.

[blackcat4866]

If paper curl seems to be the issue, perhaps flipping the paper or loading fresh paper may help. =^..^=

[Bri Ski]

I have a ton of these and when the paper starts to curl or get wavy it is the fuser.. A customer fuser cost is like twenty bucks less than a new 2820. They are being replaced steadily with faxes that actually work for 7 years. It is definately the pressure roller and if your going to replace it might as well do fuser unit. you can clean the roller but it will only last a few days depending on use. They are junk

[rajtvm007]

I have a 2820 which keeps jamming for the customer. I brought it back to the shop and the only jam I got so far appeared to be from the paper curling and catching on the paper already in the exit tray. Apparently we have had this machine a couple of times for the same thing and the exit rollers were cleaned and it took care of the problem for a while. Any thing I can look at besides replacing the rollers. Not sure where else to go. I don't usually work on the faxes and our guy who does is on vacation. Any ideas out there? Thanks

hi, thre is a spring on exit rollers.u have to increase the tension of spring. ur problem will be solved
ok. bye
RAJKUMAR

[E Winter]

The exit pinch rollers has been modified for these machines, you'll get a set if you order this number: LM6598001
I'd recommend to swapp these together with the exit roller itself (LM4105001)