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  1. #1
    Field Supervisor 500+ Posts
    Brother DCP 8020


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    Brother DCP 8020

    I went to cust office to clean optics,I took Adf off and scanner,not a big deal even though this is first one Ive worked on. When I put back together as machine is turned on ,adf motor turns and I get "remove original message and then press stop" Every time I press stop key,adf feed rollers spin and the same message comes back.I was very careful taking apart and putting together. I thought I may have switched connector from scan moter with other 4 pin connector but Ididnt.Then I thought i may have put a connector backwards but its impossible with pin location to do so.The machine was working before this . I was very careful in working on machine so this surprised me. Any help would be REALLY appreciated
    Thank you, ANDY

  2. #2
    Trusted Tech 50+ Posts
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    sounds like a stuck sensor or maybe a dislodged sensor.

    hth,
    ray

  3. #3
    Senior Tech 100+ Posts
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    Pretty much what Ray said. The original sensor (one in the top that detects when you insert a piece of paper inyo the adf) sounds like it is stuck or dislodged.

  4. #4
    Trusted Tech 50+ Posts wtroll's Avatar
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    Have you turned off the machine before unplugging the connectors?
    If no, the original sensor may be failure.
    Otherwise I think It's a connector problem, check all connectors you have unplugged and their pins.

    Good luck!

  5. #5
    Field Supervisor 500+ Posts
    Brother DCP 8020


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    Brother dcp 8020

    Hi,
    Thanks for help,customer ended up buying another machine,which I paid 1/2 for(out of guilt)
    Andy

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