Brother MFC 8660DN /New details/

[blackcat4866]

It's really hard to justify a bill when you have that hands-off, zero-risk policy.

If they've got a contract, you're obligated to prove that the machine can print. Since you've offered mainly verbal advice I don't think you can bill for that. The good news is, the next time you won't need to spend quite so much time fishing. Within 10 minutes you can crossover to your laptop and prove that either it prints or it doesn't. If you plan on writing a bill, you'll need to get past your hands-off policy. =^..^=

[cucuklotz]

HI No. They have no contract. If customer had deleted and reinstalled software on my initial visit ,the printer wasn't indicating a problem with network connection open .the problem would have been taking care of and working.He could have just as easily called his IT guy,but he knows they charge more so he called me first.If there was a problem short of the main board on first visit,I would more than likely have fixed it,HENCE I agree to disagree with you Thanks Andy