It's really hard to justify a bill when you have that hands-off, zero-risk policy.
If they've got a contract, you're obligated to prove that the machine can print. Since you've offered mainly verbal advice I don't think you can bill for that. The good news is, the next time you won't need to spend quite so much time fishing. Within 10 minutes you can crossover to your laptop and prove that either it prints or it doesn't. If you plan on writing a bill, you'll need to get past your hands-off policy. =^..^=
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