A situation has come up where a printer service tech replaced the user's ISP email address with a gmail address not belonging to the user instead of the user's email service @theirbusinessowndomain which was suggested. They were experiencing delays between the ISP and @theirbusinessowndomain. Using Gmail accomplished the same goal of removing the latent ISP from the loop, but now sent scans are sitting in some gmail Sent folder which the user has no control over.
Asked if it was the user's own gmail address they control, the reply was:
"No but it is the one that [**Printer Manufacturer**] uses. So there service rep will be able to service the scanner at the same time as the photocopier"
It's quite obvious to anyone that the user's company deals with legal contracts and is in Canada.
I left out names to protect the innocent - surely this can't be standard practice condoned by either manufacturer or the subcontracted printer servicing company?
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