Minimum calls per day?

[Cipher]

4 to 5 calls a day is good day.

But if you are primarily working on small machines you are more likely to clear alot more service calls than someone that is primarily given larger more complex machines to service.

My boss understands that and does not really care about the call rate ratio between techs.
As long as we are on top of the work load and our return call rate is low he is happy.

[Techcec]

I realize that your employer is one in a million which all were like your employer.The job I refered to was pure hell I am not good on telling lyies.
Techs at the company that I was working would go to a job site to fix one machine and end up fixing two or three.I could not do it I just stay and make sure my work is done very good.Some of the sevice calls I did were already done by more experience techs.It was a learning experience for me know I know what to expect.I even went to other tech job site and help them out.This is what a good team plyaer supose to do it all back fire on me.At the end of the week there calls per day was OK mine was nopthing but crap.One of the tech that I help did not did not know a copier from a printer.One thing I gained allot of knowledge working on Ricohs.Thanks for the reply hope to fined a employer like yours.
This type of employer would be the ideal employer for a entry teck lot of grouth opportunity.I am well mechanically inclined studing to become A+ certified after that Network+ certification.

[Mr Spock]

The new company I work for has a "unique" policy. Keep the customer and the Service manager happy. Call customer within 30-45 minutes of recieving page, 4-8 hours response (usually 3-5), and as many calls a day as is possible ( 1-6 depending on driving distance and machine type). Just this past Friday, we (I am still riding with tech for training) did 3 calls and hit 200+ miles of driving. Left only one machine down and one live call at the end of the day and waiting on parts for three others from Thursday.

[Wild Bill]

My advice for those new techs in the business. I would always start with a thorough cleaning. Always do quality work. Dont work slow but as quickly and comfortably as you can. Things have to get done, but a new tech if you rush you might forget something critical or break something. It happens to me still when I rush a job for someone. If you have a problem that you can't figure out here is the way I would handle it. This is the same way I do it now after 20 years.

Note:Unless boss says hit and run.
Start by serviceing the machine. Wherever you start. I start with Vacuuming and cleaning the inside dv/drum/paper path/ wires/inspect fuser, then clean the optics/ADF/feed rollers. Clean the covers good where the customer can access. Inside front door/outside/glass ect..

I would say 90% of wierd problems will be resolved. A lot of techs because they are under so much pressure can't do some of the real important stuff like this. Keep this practice up and you wil get faster and faster and work less rushed than now trust me.

If the problem is not resolved then #1. The boss or another techs will say to himself and others"man this guy did a good cleaning," Not.."This guy is worthless he left this thing a pig." #2. The customers will also notice. Most understand that it is a electrical mechanical piece of equipment and things happen, But that tech did clean our copier good. Heck with the others, getting respect from your fellow techs is most important. You are also very wise to come to this board and other boards for tech info, you can't have enough technical support! Good luck and God Bless!

Something else, we have been doing more and more HP Printers. I average 4-5 copiers per day, but when I am on printers that goes up to 10-15 calls, I love laser printers!

[Ikoner]

Hit and run service never works out in the long run. You end up with machines full of little BS problems. Fix what they call about and then give everything a quick clean and check. Run an adequate amount of test copies because 20 single sided copies off the glass may be good for a segment 1 machine but isn't even a start on a 60 page per minute machine. look at CQ, Listen to the machine run, ask the user if they have had any other problems and then make your exit. Hopefully you wont be back for a while.

[TonerMonkey]

Just to resurrect this thread, and mostly for my own curiosity, what kind of ratio of machines to techs do we have around the copier world?

We have around 300 machines per tech in our outfit which I think is WAY too much, I think that 150 - 175 would be a more realistic figure.

We have been firefighting constantly with a few exceptions at holiday times for the best part of two years now and the majority of our techs are getting totally pi$$ed about it.

The more calls the better is our new ethos and guys are only trying to get as many calls as possible done EVERY day, day in day out.

[10871087]

We have around 300 machines per tech in our outfit which I think is WAY too much, I think that 150 - 175 would be a more realistic figure.

What brands do you cover? and how many techs do you have? We have a mostly Kyocera base with about 215 machines per tech and have no problem keeping up with the call load.

[ravikumarj]

My advice for those new techs in the business. I would always start with a thorough cleaning. Always do quality work. Dont work slow but as quickly and comfortably as you can. Things have to get done, but a new tech if you rush you might forget something critical or break something. It happens to me still when I rush a job for someone. If you have a problem that you can't figure out here is the way I would handle it. This is the same way I do it now after 20 years.

Note:Unless boss says hit and run.
Start by serviceing the machine. Wherever you start. I start with Vacuuming and cleaning the inside dv/drum/paper path/ wires/inspect fuser, then clean the optics/ADF/feed rollers. Clean the covers good where the customer can access. Inside front door/outside/glass ect..

I would say 90% of wierd problems will be resolved. A lot of techs because they are under so much pressure can't do some of the real important stuff like this. Keep this practice up and you wil get faster and faster and work less rushed than now trust me.

If the problem is not resolved then #1. The boss or another techs will say to himself and others"man this guy did a good cleaning," Not.."This guy is worthless he left this thing a pig." #2. The customers will also notice. Most understand that it is a electrical mechanical piece of equipment and things happen, But that tech did clean our copier good. Heck with the others, getting respect from your fellow techs is most important. You are also very wise to come to this board and other boards for tech info, you can't have enough technical support! Good luck and God Bless!

Something else, we have been doing more and more HP Printers. I average 4-5 copiers per day, but when I am on printers that goes up to 10-15 calls, I love laser printers!

What you are saying is crrect, However depends on the call presure first fix the problem then cleaning to be carried out. Mostly after good cleaning repeat calls will be reduced.
As u say co technical staff should respect us the way we do the job.

[TonerMonkey]

What brands do you cover? and how many techs do you have? We have a mostly Kyocera base with about 215 machines per tech and have no problem keeping up with the call load.

For the most part it's KM units and we have 17 techs.

I would also add that the equipment can have a bearing on the ratio, there are many more reliable brands out there than Komical Minolta, some of the newer jointly developed machines are huge steaming truds.

[Johnny Bravo]

What brands do you cover? and how many techs do you have? We have a mostly Kyocera base with about 215 machines per tech and have no problem keeping up with the call load.

What process do you use to figure machines per tech?