Originally Posted by
Johnny Bravo
What process do you use to figure machines per tech?
This might not be perfect but it is what I have used for a while. see the definitions below.
contract machines + billable machines = equipment base
equipment base / field techs = machines per tech
What they are:- contract machines = total machines under service contracts with your company.
- billable machines = the number of billable machines your company has seen in the past 6-9 months. (I have moved the 6 month number out to nine months due to overall better running equipment needing less service).
- Full Time Tech = field tech that work full-time on printers, copiers, or faxes, Do not include full time network or shop techs. A working service manager that does calls for half the day is .5 techs.
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