As everyone has said there are many variables but on the whole each tech does around 4-5 calls a day including RTF's. If there is an install or networking then the other tech picks up any calls.
As for toner neither the tech or the salesman delivers toner, we send these direct from a couriers warehouse, that way we don't have to hold mountains of stock, just a few emergency bits and bobs to cover, and it goes direct into their network ensuring nextday delivery.
One thing that has surprised me in this thread is that companies send out the tech's to pick up payment, I thought it was mostlly direct debt, cheque, or money transfer with only cash calls being done here and there!!! But then I figured that if the bulk of a companies work was non-contract 'walk in' type of business then this makes sense.
At the end of the day it's a combination of teamwork, careful route planning (where would we be without sat nav), and an 8hr response time (although we are usually there within 4).
All the best folks.
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