If you can, trying to have machine specialists can help reduce spotty inventory levels. At the last place I was at, where we had about 25 techs, we "sort of" had territories and specialists. In our local office, as we were a satellite office, our territory was huge. In our main office, they had specialists that would work on certain ranges for about 75% of their calls, and it actually worked pretty well. One of the downsides of it is when customers would call with down machines and only the specialist knew enough to go make it work. Sometimes, they were in more demand than they could keep up with.
Software can help keep those real-time inventories more accurate. I doubt any company would have a 100% perfect system, as too many hands in the cookie jar add to the variables of inconsistency.
When you have techs that work on everything in the field at any given time, inventory issues will pop up.
So, I would say that machine specialists and quality real-time inventory software can help with the inventory issues. The unfortunate thing is that there are too many variables from each dealer and location that has to be tweaked to make it work, and industry consistency can be difficult. Another thing I can add is to try to keep inventory car stock levels minimal. I wouldn't want to be responsible for 10k in inventory!!!
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