Hey all,
I'm just curious if anyone is charging for IT work out there. We want to and I'm looking into getting a program setup for it but am struggling a bit. Does anyone have a IT service agreement that they use in relation to the copiers?
I'm talking about connectivity issues that revolve around the copiers such as the customer was printing just fine until they changed their router. This should be a chargeable call. Or scan to email was working just fine but now it's not and maybe they changed ISP's or someone changed a password for the email account used to setup scan to email. Again, should be chargeable.
I'm wondering if anyone is doing this currently and what kind of verbiage do you have in place for a contract as well as for those who answer the phones so they can let the customer know that it may be chargeable based on XXYY criteria?
Please help.
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