We are about to purchase a new Software, which is supposed to ease the Handling of the incoming Service calls and the processing of them. One essential Part of this Software is the coding of the Service issues in so-called Line Codes and guess who is the one who was chosen to care about this?
Yeah, you are right
So i'm sitting here, scratching my Head and think about how to start. My first Though is to use a three Digit Code for the incoming Calls and a four Digit Code for the Technician to describe what has been done at the Mashine.
Is someone out there, who uses related software and can give me a few hints, or in the best case, a List of Line Codes, which i can use?
Regards
Herrmann
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