This is something every dealer should consider.
Thanks for all the feed back.
Thanks: 0
Likes: 0
Dislikes: 0
This is something every dealer should consider.
Thanks for all the feed back.
Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC
I've only had one instance where the customer was using the copier as a scanner enough that we charged them for scans. It was charged at 1 mil per scan.
Did I have a dream, or did the dream have me?
Kyocera-Mita/Konica-Minolta/Ricoh-Lanier
HP/Lexmark/etc etc etc
I know Ricoh/Savin do count scans, but I don't think it is show on a Report for a customer to easily print. It is available when the user logs into the MFP via the Web Image Monitor. I'm guessing the Smart Device Monitor Software would probably also show it. I wish we would scan. We have had customers totally abuse the scanner to archive every document in their buildings 10 years back. We had one customer we replaced ADF Belt/Roller/RevRoller pretty much once a week because they wore them out.
Charge 25 % of 1 cent per scan.
problem solved. go get the Money.
Take a look at this one:
Scanning click Charge
=^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
The company I work for still has no near future plans for charging for scan clicks but that sounds reasonable although I'm sure customers would still object.
jesus loves you! (everyone else thinks you're an assh*le)
street cred: CompTIA A+ & Network+ Certified; Konica Minolta Gold Seal x2,
Konica Minolta Outward ASSociate, Ricoh, Sharp, Lexmark trained
Get out, SPAMMER!!!Originally Posted by BobOwen
“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins
We dont charge at all, but I have suggested we start charging. Some of our customers use the scan feature so much and hardly ever print so I figured we need to charge atleast enough to cover feed rollers and belts + labour when due.
I have not failed. I've just found 10,000 ways that won't work. ~Thomas Edison
I have one customer, a law firm, with a Ricoh MPC6000 and an MP5000.
Both are connected to print, but seldom do.
Both machines. though, especially the MPC6000, scan nearly nonstop all day long. The average scan is about 120 pages, with some of them being well over 200.
Needless to say, we get eaten alive on servicing the doc feeders, but get next to nothing for service clicks.
I really wish we could start charging for these scans, but everybody is afraid to.
“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins
I don't think charging makes sense.
It buys your company good will every time they scan. Works well, rarely jams, and the customer feels like they have a real piece of current technology.
Don't forget many of our customers are struggling as we are, they don't need another kick in the teeth.
Posting Permissions
Reply With Quote
Bookmarks