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  1. #1
    East Coast Imaging 2,500+ Posts
    Scanning click Charge

    SCREWTAPE's Avatar
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    Scanning click Charge

    Do any of you dealers charge for a scanning click?
    If not, do any of you dealers ever think about it.
    Do you think it would discourage clients?

    Think about it!
    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  2. #2
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    This is something that every dealer wants to do, but nobody wants to be the first to do it.

    We have a number of machines out there that we get very few clicks from copies or prints, so the engine requires less service, but because the machine is being used primarily as a scanner, the doc feeders get absolutely destroyed, and require tons of attention. Scans lamps and other assorted hardware fail more often, as well.

    All of this and we have no way to charge back for it because we don't charge for scans.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  3. #3
    Self Employed 1,000+ Posts D_L_P's Avatar
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    I agree, we all want to but nobody wants to be the 1st. I do think it would discourage customers. I think sales sees it not as a way to generate revenue for service but as a way to get into the door for other sales. Everything seems to be moving toward more niche or specialized equipment like the DR or imagepress stuff. I guess the basic office copier isn't going away but isn't making money like it used to so we cover more equipment per tech.
    I remember when the 80 copiers in my territory kept me busy, now I have 300+ and just get buried in calls some days, 21 in one day is my record. I don't see how we can keep doing more with less.

  4. #4
    East Coast Imaging 2,500+ Posts
    Scanning click Charge

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    I guess we all feel the same. I do guess if some dealers start, others will follow and customers will have no choice. I'm sure they will pay.
    My analogy on this is cigarette prices go up, but people still want to smoke so they pay, umm.
    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  5. #5
    Service Manager 1,000+ Posts
    Scanning click Charge

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    Quote Originally Posted by KenB View Post
    This is something that every dealer wants to do, but nobody wants to be the first to do it.
    Bingo!

  6. #6
    Master Of The Obvious 10,000+ Posts
    Scanning click Charge

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    I guess that we're the first. All our contracts allow scans up to 30% of copy volume included, all scans over the 30% @ 1/3 of a B&W click. It doesn't sound like much, but it pays for a few extra document processor calls, and the extra wear on the touch panel keyboards. It has only come into play on two or three machines, but in a big way. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    Adeptus Mechanicus Magos 500+ Posts
    Scanning click Charge

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    Thumbs up Charging for scans

    We charge a rate of 50% of the B&W click rate, but only on machines that are used mainly as scanners. As stated in other posts this just covers the cost of maintaining the doc feeders and the reader.

    We were looking to increase this as most of the machines we have out there are now a colour scan and having to replace a CIS wipes out, for intents and purposes, any profit we make on that machine.
    The impossible is easy - miracles take a little longer
    So let us not talk falsely now, the hour is getting late.

  8. #8
    Service Manager 1,000+ Posts
    Scanning click Charge

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    is there a counter for scanning ?
    a machine is only as good as your tech : source:screwtape ; the scary one

  9. #9
    Master Of The Obvious 10,000+ Posts
    Scanning click Charge

    blackcat4866's Avatar
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    It depends on your brand. Copystar, Kyocera, and Samsung all track scans and many other counts.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  10. #10
    OMD-227
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    I can only remember one machine that I looked after which was charged for scans. It was back in early 2000 something at a Minolta/Sharp dealer, machine was a Minolta CF2002. The guy was an art dealer who used the machine as an archiving scanner for his several thousand art books. He wanted everything available on his network as an image, so he wanted everything scanned, from plain B/W text, through to full page paintings. I cant remember how much he was charged for scans, but I know it was worth it, as the ADF got flogged and always needed something done to it.
    If a client is clearly using the machine as a high count scanner, I would be asking the service manager to look into charging them for scans..... even if its a super cheap price, its still counting towards the maintenance of the machine.

    Sharp also keeps a record of scans. Add that to the list too.

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