I'm the primary tech assigned to 442 units in the field making about 1.75M impressions per month. I do about 5 calls on average per day.
I'm the primary tech assigned to 442 units in the field making about 1.75M impressions per month. I do about 5 calls on average per day.
We only service Konica Minolta and have about 700 machines in the field (that number has remained constant over about 30+ years) with the max distance on a few being 3 hours or so. Three techs and a service manager for us.
Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.
Our company wants field techs to do 6 calls a day. Around 3000+ contracted mfps/printers, some 1000 non contracts, 23 technicians who can't configure scan to office365 and scan to SMB.
Aye! Cut the crap
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