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Thread: Service Rates?

  1. #21
    mrtech-1
    Guest

    Charges

    Charging for a job should be based on several variables:
    -Service Call--Distance from Base(from $45.00 up)
    -Labor--Machine sofistication/value(from $40.00/hour, min two hours)
    -Parts-- used or projected to use.
    -Shipping and Handling--Depends on the importance of the machine for the business.
    -Emergency repair on the same day or can wait a couple of days?
    -Customer "size/importance"
    -New customer, old Customer, friend or relative?
    As you can see is not easy, a book can be written about it. It all depends on "YOUR COST OF OPERATION" and next door "COMPETITION".
    Good luck!!!!!!!!!!!!!!!!!!!!!!

  2. #22
    Technician protec's Avatar
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    Re: Service rates

    85.00 per hour across the board.

  3. #23
    Trusted Tech 50+ Posts dqydj's Avatar
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    145.00 an hour plus travel time.
    spokane washington

  4. #24
    Service Manager 1,000+ Posts
    Service Rates?

    10871087's Avatar
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    Quote Originally Posted by mrtech-1 View Post
    Charging for a job should be based on several variables:
    -Service Call--Distance from Base(from $45.00 up)
    -Labor--Machine sofistication/value(from $40.00/hour, min two hours)
    -Parts-- used or projected to use.
    -Shipping and Handling--Depends on the importance of the machine for the business.
    -Emergency repair on the same day or can wait a couple of days?
    -Customer "size/importance"
    -New customer, old Customer, friend or relative?
    As you can see is not easy, a book can be written about it. It all depends on "YOUR COST OF OPERATION" and next door "COMPETITION".
    Good luck!!!!!!!!!!!!!!!!!!!!!!
    That seems really complicated, do you control it with any software (OMD, e-Automate) or do you just figure it out as needed?

  5. #25
    Copier Systems
    Guest

    Service Rates

    IN Houston calls can adv96.-120hr with the sc Adv 130-195for the big Xer_ox.My theory on rates is if you bought it from the bigges let them service it im about 3.99-4.00 Less than the bigges.Dont even look at office- or office_____Toys If its not30cpm or higher i recomend ____
    Thats mysay
    AndyH.

  6. #26
    Senior Tech 250+ Posts
    Service Rates?

    Ctl-Alt-Del's Avatar
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    Copiers / Fax / Printers: $115 per hour with a 1 hour minimum.
    Network Onsite: $125 per hour with a 1 hour minimum.
    We bill remote or phone network support in 15 minute increments.

  7. #27
    jclausen
    Guest
    120.00 in Fort Worth, TX

  8. #28
    Technician Xrox's Avatar
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    LA / San Diego CA
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    Here in LA I charge $80 + parts.
    Thats mainly on the Xerox High Volume.

    I've heard that there are few around town that are charging $40/hr. These are mainly guys that have a "day Job" with a service provider, and are doing service on the side. This messes it up for legit techs trying to scrape by.
    I'm just a "Toner Monkey"

  9. #29
    fbm_tt
    Guest
    We are in Northwest NJ and we charge based upon distance from our office. Min. charge for a local call is $75 for 30 minutes. Just about everything evens out to $125 per hour. We just change the min. charge to make it worthwhile to drive farther. So if the customer is 45 minutes away we charge them for an hour even if we are there for 10 minutes. We don't charge any "travel fees" outside of the service rate.

  10. #30
    Technician
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    Maryland - 98.00 for 1st 1/2, 26.00 each add'l 15 - regardless of how long.

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