View Poll Results: What software does your company use?

Voters
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  • e-automate

    31 36.47%
  • Service Plus

    0 0%
  • Service View II

    0 0%
  • OMD

    15 17.65%
  • LaCrosse

    5 5.88%
  • Caltype

    0 0%
  • OASIS

    1 1.18%
  • Fastrac

    0 0%
  • TrackIt

    3 3.53%
  • Other

    30 35.29%
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Results 21 to 30 of 31
  1. #21
    Field Service Manager 1,000+ Posts
    What software does your company use?

    pepper38_cnd's Avatar
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    Re: What software does your company use?

    e-automate with the Remote Tech plugin, call history and parts inventory on your smart phone! Does it get any better than that?
    Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
    Now into Ip TV KODI Boxes

  2. #22
    copierman 250+ Posts
    What software does your company use?


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    Re: What software does your company use?

    Acccent Service wireless......great now its on Android
    Networking skills are advantageous but use of a 3m vacuum cleaner is essential

  3. #23
    Greedy
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    Re: What software does your company use?

    We use TrackIt. It is a pretty good software also it has super performance.

  4. #24
    Service Manager 1,000+ Posts
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    Quote Originally Posted by pepper38_cnd View Post
    e-automate with the Remote Tech plugin, call history and parts inventory on your smart phone! Does it get any better than that?
    The remote tech is what I use everyday. I normally use my phone to access it. There has been a time or two when the server messed up and we had to paper and pencil it for a few hours and it makes you wonder how techs in the old days managed to get by.

    Sent from my Galaxy Nexus using Tapatalk 2

  5. #25
    Senior member of CRS 2,500+ Posts
    What software does your company use?

    ZOOTECH's Avatar
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    Re: What software does your company use?

    Quote Originally Posted by wseyller View Post
    The remote tech is what I use everyday. I normally use my phone to access it. There has been a time or two when the server messed up and we had to paper and pencil it for a few hours and it makes you wonder how techs in the old days managed to get by.

    Sent from my Galaxy Nexus using Tapatalk 2
    We managed OK, and some of us are still here.
    "You can't trust your eyes, if your mind is out of focus" --

  6. #26
    Senior Tech 250+ Posts
    What software does your company use?

    KapeKopyTek's Avatar
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    Re: What software does your company use?

    Quote Originally Posted by pepper38_cnd View Post
    e-automate with the Remote Tech plugin, call history and parts inventory on your smart phone! Does it get any better than that?
    ditto. Went from faxing in clearing sheets to remote tech this last year. Vastly better, although navigating in RemoteTech on the little iphone screen is a drag (screen is too small). Minor beefs with Remote Tech include b/w and color meter format is exactly opposite of Savin counter screen/sheet format. Have run into a few circumstances where the tech wasn't paying attention to the format...... Apparently, the Remote Tech format is cast in cement, not much in the way of tweaking things like that......

  7. #27
    Super Tech 500+ Posts CompyTech's Avatar
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    Re: What software does your company use?

    Quote Originally Posted by KapeKopyTek View Post
    ditto. Went from faxing in clearing sheets to remote tech this last year. Vastly better, although navigating in RemoteTech on the little iphone screen is a drag (screen is too small). Minor beefs with Remote Tech include b/w and color meter format is exactly opposite of Savin counter screen/sheet format. Have run into a few circumstances where the tech wasn't paying attention to the format...... Apparently, the Remote Tech format is cast in cement, not much in the way of tweaking things like that......
    We went from Trackit to Eautomate couple years ago. Now we are getting remote tech. We have Galaxy Note 2s.

  8. #28
    Master Of The Obvious 10,000+ Posts
    What software does your company use?

    blackcat4866's Avatar
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    Re: What software does your company use?

    e-automate with Remote Tech. It's certainly better than my experiences with OMD. Still there have been times when big blocks of time have been lost, and we had to re-enter several days worth of calls. And there is some sort of disconnect between my smartphone and Remote Tech. Some of the buttons don't work or produce an undesirable effect: browser lockup. Then I have to start over. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #29
    Senior Tech 250+ Posts
    What software does your company use?

    Ctl-Alt-Del's Avatar
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    Re: What software does your company use?

    Quote Originally Posted by blackcat4866 View Post
    e-automate with Remote Tech. It's certainly better than my experiences with OMD. Still there have been times when big blocks of time have been lost, and we had to re-enter several days worth of calls. And there is some sort of disconnect between my smartphone and Remote Tech. Some of the buttons don't work or produce an undesirable effect: browser lockup. Then I have to start over. =^..^=
    Do you run RemoteTech Live or RemoteTech Sync?

  10. #30
    Master Of The Obvious 10,000+ Posts
    What software does your company use?

    blackcat4866's Avatar
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    Re: What software does your company use?

    Recently changed from Remote Tech Sync which was fairly predictable, to the less predictable Remote Tech Live. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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