Quote Originally Posted by cccjjn View Post
Honestly, technician leads on existing accounts are a double edge sword. My preference would be that technicians just do their job, be the best they can at fixing the machines and fixing the customer's and not engage the customer regarding replacing equipment. That is their job and that is what they are paid for. The technicians generally have no idea what the situation is with the customer and machine from a sales perspective. Technicians generally don't realize that 60% or more of the machines in the field are on leases and what the problems are with terminating a lease early. They also don't have any idea what the customer's credit situation is..
Communication. Make them aware. Get off the golf course, change out of the "salmon" pink polo shirt and have a sit down with the engineers. If they don't know the situation sales wise, that is your fault.
They are the face of the company. They ALWAYS have the better relationship.

Get involved.

You sound, well , generic.