What is your criteria for cleaning and service of a contract copier. At one place I went for training, the techs that worked there had "minimum call procedures", a list of things that must be done at each visit. Then a manager would go behind and spot audit them, I was wondering about how you deal with duty cycles. I have had a service call to clean and service a Bizhub 250, and when I get there I ask if anything is wrong. Usually the answer is "no, I have been here a year and I have never seen it serviced. My reply may be something like "well, that is because it is three and a half years old, it is supposed to run 5,000 a month, and your total meter is 32,000, and you have never called with a service call." Do you folks dispatch someone to PM your machines by the meter, or by the customer call in? I cleaned 3 today. I told the customer to call them in for cleaning when I saw them while I was doing meters. They had just been moved there from another location and were covered in dust. One of them had 36,000 another had 82,000 and another was at 67,000. I have Bizhub 250's with 800,000 on them that have been regularly serviced and Bizhub 350's that are almost 4 years old and have not reached 20,000 yet. They are very clean from being in an office, I also have machines at training areas where if you cleaned the machine every time it was dirty, you would be there every 2 weeks. The roads are dirt and the dust coming off the uniforms covers the machines. If I see it dirty I will clean it, I was just wondering if others have rules set in stone. Seems like a waste of time to clean a clean machine.
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