Originally Posted by
Shadow1
Again - it depends on how you use it. You spent a lot of time tweaking it, but most companies don't do that. We have a meeting with our manager every month to go over our "numbers report." We've nicknamed it the "you suck report."
It doesn't matter how good or bad we're actually doing we're going to get beat for it - even if the manager knows there's a valid reason for a certain result... "Yes I know all the schools are out, and so is capitol hill... and I see you turned in a lot of big PM's, but why didn't you average more than 4 calls per day... and your parts budget is outrageous with all those PM kits."
Just my opinion, but if you are a service department then your technicians need to be rated on the quality of their service FROM THE CUSTOMER'S POINT OF VIEW.
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