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  1. #1
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    Sgt. Hulka's Avatar
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    Network service contracts

    Does anyone include network service in their standard copier contract. My boss thinks this might be a good thing to help sales and I think it might be a nightmare waiting to happen. I do some basic network troubleshooting but we have a MCP cretifide guy for the heavy duty stuff.

    Frank

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  2. #2
    Moderator 1,000+ Posts 10871087's Avatar
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    Re:Network service contracts

    why give away something you should be billing for, would you fix their copier for free?



  3. #3
    Trusted Tech 50+ Posts SuperTech's Avatar
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    Re:Network service contracts

    Frank wrote:
    Does anyone include network service in their standard copier contract. My boss thinks this might be a good thing to help sales and I think it might be a nightmare waiting to happen. I do some basic network troubleshooting but we have a MCP cretifide guy for the heavy duty stuff.

    Frank
    Inside the covers = covered under contract
    Outside the covers = Not covered (but we do have separate network contracts available)


  4. #4
    AutoMajical Resolutionist 1,000+ Posts


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    Re:Network service contracts

    After the install and connection for scan print is done, It\'s all billable. Wait till they call because they can\'t print to your copier,or scan or email from it. You show up and find a dead network drop, or a new firewall and now they expect you to fix that. Or maybe that $1200 Cisco switch is failing. Will you cover that for time and materials?? Also if you cover laoding drivers or scan set up for every new PC a customer adds, When you do the annual reveiw of the contract, your upside down on that account. I fight this battle almost daily!!!!!!!!!!!!!:evil: :evil: :evil: :evil: :evil:

    Mystic Crystal Revelations

  5. #5
    Technician Ichiro's Avatar
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    Re:Network service contracts

    Our sales department pays a flat fee for the initial install, after the install is done and signed off on, everything is billable.

    If it ain't broke, don't fix it!

  6. #6
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    Re:Network service contracts

    Thanks for the input, service has prevailed

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  7. #7
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    Re:Network service contracts

    We include 2 hours of network support when machine is installed. After that - it is a separate contract available in blocks of time.


  8. #8
    jimharry
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    Re:Network service contracts

    We bill for network problems after the initial setup as well. When we get a call for \"not printing, etc\" we go out and hook up our laptop via a cross-over cable and configure it to closely match the printer\'s setup. If we can get the printer to work from the laptop, the customer can see very easily where the problem is, and we are done--Unless they want to pay for more fix time....


  9. #9
    S.O.S.
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    We have been doing Network work for a client and in the last 60 Days billed over $2000.
    They asked for a contract. I have set up a 6 hour per month deal that they pay even if they don't use any hours. If they go over they get billed hourly but at a discounted rate because they pay a monthly fee.


  10. #10
    The Great Gazoo 250+ Posts kyoceradude's Avatar
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    I too fight this battle daily. What's covered and what isn't. Does anyone have a copy of a Network contract you use that you can post? Does it spell out what's covered and not? What kind of pricing do you charge? We currently try (notice I said try) to bill out at $125.00 per hour for network support....


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