Billing for excess toner usage

[justinj77]

Does anyone actually charge for excess toner usage? We are noticing a big loss on supplies and are rewriting our maintenance contract. Im just wondering how other Busineses do it. Do you charge per bottle of toner or a percentage? Or do you alert them that they are ordering an excessive amount and refuse to ship?

[cccjjn]

We don't charge but we should. We just don't have a good means to track it. I also see toner hoarders all the time. Very often when we pick up a machine at the end of life or end of lease and we open the cabinet or question the customer we find a pile of new toner cartridges.......$$$$$$$$ People are lazy and they re-order instead of looking in the cabinet or closet or they order two every time they put one in.

[Eddie]

We just started using eAutomate program. it has a modual that we can monitor the toner usage. We can set the level of remaining toner to 25%-5%. when the machine hits that level it emails us.
we then automaticaly send toner. Its a great way to monitor the toner going out. at one time on color machines the client would call and we would send out all 4 toners for the color machine, only to discover
that they have 6 to 10 bottles of toner sitting there.
not any more.
now what happens, if they are behind in billing we dont send any toner out and they dont have stock piles either.

[Hansoon]

How does it monitor toner usage? By the amount send out to the customer related to monthly counter readings I presume? Or should there be an on-line connection to the machine?

Hans