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  1. #1
    Trusted Tech 50+ Posts
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    Tech Bonus program HELP

    Im trying to put together a tech bonus program. we just went to e-automate from procomm and it has alot of great stats in the report section. Im new to my role and would like to know how I can look at the stats and turn it into Bonus money for my techs. who are underpaid and havent had a Bonus program in 10 years. BUT im must be able to show the owner how this will save him money. Any ideas or suggestions would be appreciated.


  2. #2
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Re: Tech Bonus program HELP

    I would link bonus pay to first visit fixes and the rate of any return calls that occur within a select period of time after a service call has been closed.

    Over a 12 month reporting period this will paint a picture of who is doing quality and thorough work vs the hit and run slackers.


  3. #3
    Master Of The Obvious 10,000+ Posts
    Tech Bonus program HELP

    blackcat4866's Avatar
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    Re: Tech Bonus program HELP

    Quote Originally Posted by Cipher View Post
    I would link bonus pay to first visit fixes and the rate of any return calls that occur within a select period of time after a service call has been closed.

    Over a 12 month reporting period this will paint a picture of who is doing quality and thorough work vs the hit and run slackers.
    Good answer! Most such programs reward the most calls per day and the lowest parts usage. And the guys that get rewarded need a whole team of techs to clean up after them. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  4. #4
    Technician StrippedScrew's Avatar
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    Jul 2012
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    Re: Tech Bonus program HELP

    Very simple, you get paid by the copy by your customer, use Copies between calls. nuff said


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