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  1. #1
    Service Manager 1,000+ Posts theengel's Avatar
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    Managed Print Service

    I'm an independent tech and I'm thinking of offering MPS. But I don't know a whole lot about it. Is there a preferred open source software that can track print services? Is there a place to learn more about it?


  2. #2
    Technician
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    Re: Managed Print Service

    Several vendors offer the service. Supplies Network offers a range of services such as page count monitoring, help desk, etc. Westpoint also has a program.

    The nice thing is they just charge per device with no minimum

    I doubt you'll find any free or open source software


  3. #3
    Master Of The Obvious 10,000+ Posts
    Managed Print Service

    blackcat4866's Avatar
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    Re: Managed Print Service

    As an independent, you'll need an in-office person to sort through the extraneous traffic. For example, every time a machine runs low on toner, out of toner, paper jams, or error codes an email is generated. For me that meant 500 to 600 emails per day in my email box. 90% of these were customer resolved without any interaction from us.

    Within a short period of time my email became so bogged down with extraneous traffic that it was impossible to find the important stuff. Fortunately for me, we got an office person during that time period to sort out all the chaff from the wheat.

    The worst were low volume machines that generated low toner indications for a week or more before they got low enough to require toner installation. After a while we developed a criterion: If a machine remained in error or jam condition for over 24hours, the office person would call about it. We definitely did not blindly send out a tech every time an error popped up. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  4. #4
    Field Supervisor 500+ Posts
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    Re: Managed Print Service

    With a proper configuration you can filter just specific events to be sent. Still it might be a lot of mails depending on how much machines you're going to hook up.


  5. #5
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    Re: Managed Print Service

    With fm audit you can set certain criteria such as alert when there are so many jams in a set time period


  6. #6
    Junior Member
    Managed Print Service


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    Re: Managed Print Service

    You can check with print audit for MPS

    I have attached a view of the FM

    Attached Images Attached Images

  7. #7
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Managed Print Service

    HP jetadmin. Works with SNMP and MIB agent some machines needs plugins on jetadmin. I use Pcounter.


  8. #8
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Managed Print Service

    Burned by the boss! I agree we don't always think things thru before we post stuff. I end up deleting my own post realizing I don't really know anything about the topic but still stay eager to try and help. There is a reason we are copier techs and not software developers.

    Because software developers would really suck at our job


  9. #9
    Field Supervisor 1,000+ Posts
    Managed Print Service

    TheOwl's Avatar
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    Re: Managed Print Service

    I would like to formly apologise for my misleading comments and would like to retract those comments.

    I have asked for my post regarding this statement to be removed.

    Please don't ask me for firmware or service manuals as refusal often offends.

  10. #10
    Senior member of CRS 2,500+ Posts
    Managed Print Service

    ZOOTECH's Avatar
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    Re: Managed Print Service

    Quote Originally Posted by TheOwl View Post
    I would like to formly apologise for my misleading comments and would like to retract those comments.

    I have asked for my post regarding this statement to be removed.
    It takes a person of great standing to admit a mistake, kudos to you!

    "You can't trust your eyes, if your mind is out of focus" --

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