Email not sending about every 15 min

[rastyp3c]

Working on IR ADV C5030, and set up the email feature for the client. About every 15 minutes the email will not go through for about 2 min. Then back to normal. Using SMTP. Any suggestions? I tripple checked settings and not able to see anything that would point to it. Talked with the email hosting co. They dont have any restrictions or interval that would match that. They also have ricoh c3001 and that one is OK. Help please!

[teckat]

Working on IR ADV C5030, and set up the email feature for the client. About every 15 minutes the email will not go through for about 2 min. Then back to normal. Using SMTP. Any suggestions? I tripple checked settings and not able to see anything that would point to it. Talked with the email hosting co. They dont have any restrictions or interval that would match that. They also have ricoh c3001 and that one is OK. Help please!

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Settings / Registration > Function Settings > Send > E-Mai l/ Fax settings > Max Data Size

RCON backup and RCON clear


To backup and Restore DC-Controller (D-CON) or Reader-Controller (R-CON)
Access SERVICE MODE LEVEL 2 -COPIER>FUNCTION >SYSTEM> and execute
DSRAMBUP or RSRAMBUP respectively.
After performing a clear, to restore the settings, execute DSRAMRES or RSRAMRES respectively.


To BACKUP Reader Controller data prior to clearing or replacement:
Enter Service Mode Level 2 > Copier > Function > System >< RSRAMBUP >
Highlight RSRAMBUP and select OK, item will indicate "Active" and end with "OK." At this point, it's now ok to replace or clear the Reader Controller.

To RESTORE Reader Controller data:
Enter Service Mode Level 2 > Copier > Function > System >< RSRAMRES >
Highlight RSRAMRES and select OK, item will indicate "Active" and end with "OK." At this point, Reader Controller Data has been restored.

To BACKUP DC Controller data prior to clearing or replacement:
Enter Service Mode Level 2 > Copier > Function > System >< DSRAMBUP>
Highlight DSRAMBUP and select OK, item will indicate "Active" and end with "OK." At this point, it's now ok to replace or clear the DC Controller.

To RESTORE DC Controller data:
Enter Service Mode Level 2 > Copier > Function > System >< DSRAMRES >
Highlight DSRAMRES and select OK, item will indicate "Active" and end with "OK." At this point, DC Controller Data has been restored.

[rastyp3c]

thanks for the info. I will give it a shot. how is this going to effect user Pin numbers? they have quite a few of them entered.

[teckat]

thanks for the info. I will give it a shot. how is this going to effect user Pin numbers? they have quite a few of them entered.

not sure about Pin #'s