New machine tested good at setup. Took to customer, plugged up in the place of a working Canon 400 with fax. 1 hour with Canon Tech Support no help. Have tried turning off ECM, changing baud rate, etc. The machine connects but seems to fail during handshake. Trying to convince customer the line is bad but not getting anywhere. I checked old machine settings and everything is default. Drove 1025 back to office test bench and it works fine. Returning in the morning and any suggestions would be appreciated.
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