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  1. #1
    Field Supervisor 500+ Posts
    Canon Advance C5035 False" load paper" message


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    Canon Advance C5035 False" load paper" message

    What is the fix for this problem. I am not really sure what causes this. Is it a faulty pivot gear like on the old Canons ? Any help would be very appreciated. Thanks so much...

  2. #2
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    Re: Canon Advance C5035 False" load paper" message

    Doug James,

    a) remove all the paper trays
    b) check the paper tray path for obstacles

  3. #3
    Senior Tech 100+ Posts hidius's Avatar
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    Re: Canon Advance C5035 False" load paper" message

    which tray is the load paper message comming from ?

  4. #4
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    Canon Advance C5035 False" load paper" message


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    Re: Canon Advance C5035 False" load paper" message

    Quote Originally Posted by hidius View Post
    which tray is the load paper message comming from ?
    It appears to be both trays. I haven't been able to duplicate. I did check for obstacles. Everything looks ok.

  5. #5
    Senior Tech 250+ Posts madas's Avatar
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    Re: Canon Advance C5035 False" load paper" message

    Hi
    I've only been working on Canon for a year but found on the irc2880 range that blowing out the sensors seems to solve this for the most part! Been doing a lot of refurbs on these and always take them out and clean the sensors.
    This seems to happen when paper is low in my limited experience.
    Not the same model but they are the same feed stations. I put a 2880 feed station in a 5000 series and it worked ok!

    Check if they are really dusty and do the ones behind the slider on the rear I think but could be wrong there are two behind it.

    hope this is of some help, more experienced Canon techs might have better advice vice.

    Cheers

    Les

    ps, I did have a 2880 series do it for the top 2 trays replaced them with ones I had cleaned and had as car stock and no issues so far that I know of. I usually clean the ones I take out and reuse them, no call backs for them so far! Could be just luck lol!

  6. #6
    Field Supervisor 500+ Posts
    Canon Advance C5035 False" load paper" message


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    Re: Canon Advance C5035 False" load paper" message

    Quote Originally Posted by madas View Post
    Hi
    I've only been working on Canon for a year but found on the irc2880 range that blowing out the sensors seems to solve this for the most part! Been doing a lot of refurbs on these and always take them out and clean the sensors.
    This seems to happen when paper is low in my limited experience.
    Not the same model but they are the same feed stations. I put a 2880 feed station in a 5000 series and it worked ok!

    Check if they are really dusty and do the ones behind the slider on the rear I think but could be wrong there are two behind it.

    hope this is of some help, more experienced Canon techs might have better advice vice.

    Cheers

    Les

    ps, I did have a 2880 series do it for the top 2 trays replaced them with ones I had cleaned and had as car stock and no issues so far that I know of. I usually clean the ones I take out and reuse them, no call backs for them so far! Could be just luck lol!
    Thanks so much,very Helpful

  7. #7
    Service Manager 10,000+ Posts
    Canon Advance C5035 False" load paper" message

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    Re: Canon Advance C5035 False" load paper" message

    Quote Originally Posted by Doug James View Post
    What is the fix for this problem. I am not really sure what causes this. Is it a faulty pivot gear like on the old Canons ? Any help would be very appreciated. Thanks so much...
    ----------------------------------------------------------------
    there a few scenarios on "Load Paper" for this series----
    Paper Drawers are Not Showing when Printing; "Load Paper" Message
    "Load Paper" Message every time when color mode was set to "Black"
    "Load Paper" fault message on the Multi Paper Pick-Up Assembly
    "Load Paper" when Printing to Envelopes
    "Load Paper" in tray 1/ sensors state in I/O checked good/ same message> change Cassette Feed Pcb.


    see both pdf's
    Countermeasure to Minimize “Load Paper” Fault Message (Revised)

    Countermeasure to Minimize “Load Paper” Fault Message (Revised).pdf

    iR ADV C5000_Procedure.pdf
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #8
    Field Supervisor 500+ Posts
    Canon Advance C5035 False" load paper" message


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    Re: Canon Advance C5035 False" load paper" message

    Quote Originally Posted by teckat View Post
    ----------------------------------------------------------------
    there a few scenarios on "Load Paper" for this series----
    Paper Drawers are Not Showing when Printing; "Load Paper" Message
    "Load Paper" Message every time when color mode was set to "Black"
    "Load Paper" fault message on the Multi Paper Pick-Up Assembly
    "Load Paper" when Printing to Envelopes
    "Load Paper" in tray 1/ sensors state in I/O checked good/ same message> change Cassette Feed Pcb.


    see both pdf's
    Countermeasure to Minimize “Load Paper” Fault Message (Revised)

    Countermeasure to Minimize “Load Paper” Fault Message (Revised).pdf

    iR ADV C5000_Procedure.pdf
    Thanks so much !!

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