Canon IrC2020 Adv. not recieving FAX (not answering)

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  • JPiek
    Trusted Tech

    250+ Posts
    • Oct 2014
    • 435
    #1

    Canon IrC2020 Adv. not recieving FAX (not answering)

    Hi Guys,

    This time no printing problem, just a fax problem:

    Customer would like to use the 2020 to send and recieve faxes. They never used the function before, alltough the 2020 has a faxboard since install.
    Sending a fax works without problems, but it doen's recieve faxes. I don't "see" the ringsignal coming in, i don't even hear it. When connecting a standard faxmachine, recieve works so the line is ok.

    Tried a 2 wire phonecable in stead of a 4 wire, no go. Checked all the settings (customer has been fiddeling with it), no go...

    Canon said it might be a setting in servicemode (SSW - SW04, second from the right should be 1 insead of 0 ?) but no one has ever been there in servicemode.

    Any way to check what's wrong ? I don't hear a ring on the machine, so i don't even know where to begin to troubleshoot. And when i call the number manually, it just keeps ringing, it's never answered...

    I'v had my share of probs. with the 202, but never ever had to do troubleshooting on the Fax...
    Johan
    Tags: None
    • ernesto
      Trusted Tech

      250+ Posts
      • Oct 2011
      • 430
      #2
      Re: Canon IrC2020 Adv. not recieving FAX (not answering)

      Hi
      You can try to connect a telephone direcly to the line to check if you can recieve phone calls......line problems may be.....

      all the best

        Comment

        • JPiek
          Trusted Tech

          250+ Posts
          • Oct 2014
          • 435
          #3
          Re: Canon IrC2020 Adv. not recieving FAX (not answering)

          Originally posted by ernesto
          Hi
          You can try to connect a telephone direcly to the line to check if you can recieve phone calls......line problems may be.....

          all the best
          When connecting a standard faxmachine, recieve works so the line is ok.
          Johan

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16083
              #4
              Re: Canon IrC2020 Adv. not recieving FAX (not answering)

              Originally posted by JPiek
              imageRUNNER ADVANCE C2020 / C2030 / C2225 / C2230

              Won't Receive Faxes
              Try Clearing Partition #1 on the Hard Drive :


              IMPORTANT NOTE:
              Partition 5 is the image and document related area for the C2225 and C2230.

              *For the C2020 and the C2030, PARTITION "1" is the image and document related area! Be careful.



              *In Level 1 Service Mode,
              COPIER>FUNCTION>SYSTEM>CHK-TYPE Enter value = 1, then press OK Key.
              Next go to COPIER>FUNCTION>SYSTEM>HD-CLEAR, enter "1" and press OK Key.
              Then power down the unit and start up again. The partition selected (in this case "1"), the Image and document related data, will be initialized during the start-up.


              CHK-TYPE = Specify HD-CLEAR/HD-CHECK partition No.

              Display/adj/set range 0 to 65535
              0: Entire HDD
              1: Image and document-related area
              2: General application area
              3: PDL-related area
              4: System-related area
              5: MEAP-related area
              6: SEND-related area
              7: License-related area
              8: Debug-related area
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                Comment

                • Tricky
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Apr 2009
                  • 2620
                  #5
                  Re: Canon IrC2020 Adv. not recieving FAX (not answering)

                  Have you set the country in service mode? occasionally not doing this causes the problem you are having

                  Service Mode (level 1) > FAX > TYPE > TYPE

                    Comment

                    • JPiek
                      Trusted Tech

                      250+ Posts
                      • Oct 2014
                      • 435
                      #6
                      Re: Canon IrC2020 Adv. not recieving FAX (not answering)

                      Sorry Guys,

                      didn't intend to be rude but havent had the chance to go onsite to check the suggestions above.

                      My partner whent to hospital on 14/7 and is in Intensive Care

                      So to be continued later....
                      Johan

                        Comment

                        • JPiek
                          Trusted Tech

                          250+ Posts
                          • Oct 2014
                          • 435
                          #7
                          Re: Canon IrC2020 Adv. not recieving FAX (not answering)

                          Originally posted by skynet
                          Have you set the country in service mode? occasionally not doing this causes the problem you are having

                          Service Mode (level 1) > FAX > TYPE > TYPE

                          Well, that was it... Type was "Standard", i changed it to "Holland" and it worked !
                          Thanks !
                          Johan

                            Comment

                            • teckat
                              Field Supervisor

                              Site Contributor
                              10,000+ Posts
                              • Jan 2010
                              • 16083
                              #8
                              Re: Canon IrC2020 Adv. not recieving FAX (not answering)

                              Originally posted by JPiek
                              Well, that was it... Type was "Standard", i changed it to "Holland" and it worked !
                              Thanks !
                              -------------------------------

                              KOOL !!!!

                              did not know what country or area u were from
                              map.jpg
                              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                                Comment

                                • repeatcopiers
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Sep 2008
                                  • 591
                                  #9
                                  Re: Canon IrC2020 Adv. not recieving FAX (not answering)

                                  Originally posted by teckat
                                  imageRUNNER ADVANCE C2020 / C2030 / C2225 / C2230

                                  Won't Receive Faxes
                                  Try Clearing Partition #1 on the Hard Drive :


                                  IMPORTANT NOTE:
                                  Partition 5 is the image and document related area for the C2225 and C2230.

                                  *For the C2020 and the C2030, PARTITION "1" is the image and document related area! Be careful.



                                  *In Level 1 Service Mode,
                                  COPIER>FUNCTION>SYSTEM>CHK-TYPE Enter value = 1, then press OK Key.
                                  Next go to COPIER>FUNCTION>SYSTEM>HD-CLEAR, enter "1" and press OK Key.
                                  Then power down the unit and start up again. The partition selected (in this case "1"), the Image and document related data, will be initialized during the start-up.


                                  CHK-TYPE = Specify HD-CLEAR/HD-CHECK partition No.

                                  Display/adj/set range 0 to 65535
                                  0: Entire HDD
                                  1: Image and document-related area
                                  2: General application area
                                  3: PDL-related area
                                  4: System-related area
                                  5: MEAP-related area
                                  6: SEND-related area
                                  7: License-related area
                                  8: Debug-related area
                                  Will this clear out the customers address book, email addresses etc? I have a customer with an Adv C2030 they just purchased used. It had a message saying something about RX would be forwarded to an email (a setting for previous owner). We cleared out the email address under forwarding rules but it still just rings if someone tries to fax them. They can send faxes fine. Unfortunately, they already added all their addresses etc so I don't want to do a reset to factory settings but not sure what else to check.

                                    Comment

                                    • teckat
                                      Field Supervisor

                                      Site Contributor
                                      10,000+ Posts
                                      • Jan 2010
                                      • 16083
                                      #10
                                      Re: Canon IrC2020 Adv. not recieving FAX (not answering)

                                      Originally posted by repeatcopiers
                                      Will this clear out the customers address book, email addresses etc? I have a customer with an Adv C2030 they just purchased used. It had a message saying something about RX would be forwarded to an email (a setting for previous owner). We cleared out the email address under forwarding rules but it still just rings if someone tries to fax them. They can send faxes fine. Unfortunately, they already added all their addresses etc so I don't want to do a reset to factory settings but not sure what else to check.


                                      Reminder

                                      The imageRUNNER ADVANCE C2020 / C2030 is capable of only Backup & Restore of the DC Controller.

                                      To BACKUP DC Controller data prior to clearing or replacement:
                                      Enter Service Mode Level 2 > Copier > Function > System >< DSRAMBUP>
                                      Highlight DSRAMBUP and select OK, item will indicate "Active" and end with "OK." At this point, it's now ok to replace or clear the DC Controller.

                                      To RESTORE DC Controller data:
                                      Enter Service Mode Level 2 > Copier > Function > System >< DSRAMRES >
                                      Highlight DSRAMRES and select OK, item will indicate "Active" and end with "OK." At this point, DC Controller Data has been restored.
                                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                                        Comment

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