Hi Guys,
This time no printing problem, just a fax problem:
Customer would like to use the 2020 to send and recieve faxes. They never used the function before, alltough the 2020 has a faxboard since install.
Sending a fax works without problems, but it doen's recieve faxes. I don't "see" the ringsignal coming in, i don't even hear it. When connecting a standard faxmachine, recieve works so the line is ok.
Tried a 2 wire phonecable in stead of a 4 wire, no go. Checked all the settings (customer has been fiddeling with it), no go...
Canon said it might be a setting in servicemode (SSW - SW04, second from the right should be 1 insead of 0 ?) but no one has ever been there in servicemode.
Any way to check what's wrong ? I don't hear a ring on the machine, so i don't even know where to begin to troubleshoot. And when i call the number manually, it just keeps ringing, it's never answered...
I'v had my share of probs. with the 202, but never ever had to do troubleshooting on the Fax...
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