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Thread: Canon ir 2530

  1. #1
    Senior Tech 100+ Posts 1stcavvet's Avatar
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    Canon ir 2530

    Customer is getting a conformation page( tx report) when they scan to an email, they want the conformation page when they fax out but not when they scan to email. They say this just started happening, Is there a way to stop the scan tx report and keep the tx report on faxes. if I cancel the tx report,in the addt functions menu it cancels both places PLEASE LET ME KNOW


  2. #2
    Service Manager 10,000+ Posts
    Canon ir 2530

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    Re: Canon ir 2530

    Quote Originally Posted by 1stcavvet View Post
    Customer is getting a conformation page( tx report) when they scan to an email, they want the conformation page when they fax out but not when they scan to email. They say this just started happening, Is there a way to stop the scan tx report and keep the tx report on faxes. if I cancel the tx report,in the addt functions menu it cancels both places PLEASE LET ME KNOW
    -----------------
    imageRUNNER 2525 / 2530 / 2535 / 2535i / 2545 / 2545i

    The imageRUNNER 2525 series does NOT have different settings for FAX and USEND confirmation reports.
    There is only one setting for the confirmation report that applies to all send and fax jobs.

    For this model series there is only one parameter for a transmission report which encompasses every send operation which includes Fax, Email and Scan to File.-------------Additional Functions > Report Settings > Settings > TX report.

    Note:

    With that being said,
    if turned off for USEND; FAX TX will also be turned off.


    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
    Senior Tech 100+ Posts 1stcavvet's Avatar
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    Re: Canon ir 2530

    What do you make of them saying that it use to, not give a report on scans, but it did on faxes, do you think they are lying and or mistaken???


  4. #4
    Service Manager 10,000+ Posts
    Canon ir 2530

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    Re: Canon ir 2530

    Quote Originally Posted by 1stcavvet View Post
    What do you make of them saying that it use to, not give a report on scans, but it did on faxes, do you think they are lying and or mistaken???


    show me the "Money"= Proof

    here are two Canon Official pdf. print outs u can give them

    Fax and Send Transmission Reports.pdf

    Attached Files Attached Files
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  5. #5
    Senior Tech 100+ Posts 1stcavvet's Avatar
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    Re: Canon ir 2530

    Thanks alot for the backup information


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