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  1. #1
    Senior Tech 250+ Posts
    IRadvc5030 - not booting

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    IRadvc5030 - not booting

    hi people,

    I have a IRadvC5030 which refuses to boot, the display on the control panel will go to about 99 percent then just hang. I re-seated the DIMMS and replaced the HDD and put on the latest firmware, however, with the new HDD the control panel will now only go about half way then freezes, so ruling out the HDD, I am going back tomorrow with a set of DIMMs. If that fails, any other ideas?

    tks

  2. #2
    Service Manager 10,000+ Posts
    IRadvc5030 - not booting

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    Re: IRadvc5030 - not booting

    Quote Originally Posted by MunsterTech View Post
    hi people,

    I have a IRadvC5030 which refuses to boot, the display on the control panel will go to about 99 percent then just hang. I re-seated the DIMMS and replaced the HDD and put on the latest firmware, however, with the new HDD the control panel will now only go about half way then freezes, so ruling out the HDD, I am going back tomorrow with a set of DIMMs. If that fails, any other ideas?

    tks

    tip--make sure the cable from the reader controller is connected correctly. (not pitched or angled out)
    image below> shows the edge of the connector is parallel with the surface of the metal.



    are u able to get into service mode to check for any errors listed-

    & try in LEVEL1> COPIER> FUNCTION> SYSTEM> HD-CHECK>0, HD-CLEAR
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
    Senior Tech 250+ Posts
    IRadvc5030 - not booting

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    Re: IRadvc5030 - not booting

    Quote Originally Posted by teckat View Post
    tip--make sure the cable from the reader controller is connected correctly. (not pitched or angled out)
    image below> shows the edge of the connector is parallel with the surface of the metal.



    are u able to get into service mode to check for any errors listed-

    & try in LEVEL1> COPIER> FUNCTION> SYSTEM> HD-CHECK>0, HD-CLEAR


    hi,

    yep checked the cabling and no, i cant get into service mode as its not booting, tried HDD check by holding down the buttons and turning power on and off, new HDD doesnt solve issue either, im hoping the DIMMS will sort it, if not its gonna be one of the boards...but that then is where im stumped...what board to go for first lol...

  4. #4
    Service Manager 10,000+ Posts
    IRadvc5030 - not booting

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    Re: IRadvc5030 - not booting

    Quote Originally Posted by MunsterTech View Post
    hi,

    yep checked the cabling and no, i cant get into service mode as its not booting, tried HDD check by holding down the buttons and turning power on and off, new HDD doesnt solve issue either, im hoping the DIMMS will sort it, if not its gonna be one of the boards...but that then is where im stumped...what board to go for first lol...



    Main 2, I believe
    I used to get in service mode on 3220 quickly on boot issues,
    As soon as u see progress bar, try quickly a few times ,, during power off\on
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  5. #5
    Senior Tech 100+ Posts hidius's Avatar
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    Re: IRadvc5030 - not booting

    best way to determine if its a board issue is to do the controller system error diagnosis.

    hold down the numbers 2 and 4 on the number pad and turn on the machine. keep holding the keys down until you see BOX checker on the screen

    let it do its diagnosis .. at the end you either get a OK or a NG

    if its an NG you will get a code .. look up the code and it will point you to which board or part is faulty

  6. #6
    Senior Tech 250+ Posts
    IRadvc5030 - not booting

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    Re: IRadvc5030 - not booting

    hi,

    they mystery continues...i went back first thing and did a diagnostic check and got two errors, SN-19 - PCI bridge?? and SN-9 SDRAM, another tech managed to get the parts out of our office machine and went back to the call, put the Dimms in an still the same, so then installed Main 1 and Main 2 boards and still wont boot. Not sure what happened after that, but will find out tomorrow and keep you all updated...

  7. #7
    teacher-guide-expert-guru 2,500+ Posts
    IRadvc5030 - not booting

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    Re: IRadvc5030 - not booting

    It's smels like bad main controller.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  8. #8
    Senior Tech 250+ Posts
    IRadvc5030 - not booting

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    Re: IRadvc5030 - not booting

    The other tech has replaced both main controllers...will talk to him later and see what the story is.

  9. #9
    Service Manager 100+ Posts _SuabE_'s Avatar
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    Re: IRadvc5030 - not booting

    Quote Originally Posted by MunsterTech View Post
    The other tech has replaced both main controllers...will talk to him later and see what the story is.
    Please try to use a rubber eraser for cleaning on the contact of the PCI Cards and the contact of the RAM.eraser.jpg
    It will work

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  10. #10
    Senior Tech 250+ Posts
    IRadvc5030 - not booting

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    Re: IRadvc5030 - not booting

    Hi,

    The other tech has replaced both main controllers and dimms and still won't boot.

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