IR ADV C 2225I -E020-1360

[gksapple]

Issue history
*went to customer place to replace all drums
*after part replacement
first error e020-1160
cleaned the laser unit and clear the mcon then resarted the machine
second error e020-1060
which is related to yellow drum so inserted the old drum then restarted the machine
final error e020-1360

action taken

*replaced bk drum
replaced magenta drum
*replaced yellow drum
*replaced the laser unit
*replaced the registration patch sensor
*replaced the itb
*replaced high voltage pcb assembly (fm3-8175)
*replaced the dc controller
still e020-1360

now all drums ,itb and pcbs are new
help to solve the issue

[MFPTech]

There is a TB, changing some SM settings will fix this, sorry, don't remember exactly what. Also update the Firmware before drum replacement.

Sent from my SGH-I337M using Tapatalk

[ss12]

I have the exact same problem,I'm going back with a laser tomorrow

[skynet]

Field Remedy
Tighten the screw of the inner middle panel.

[gksapple]

Field Remedy
Tighten the screw of the inner middle panel.

hi
already check that screw it was in tight position ,even though i opened the cover and cleaned the connectors .
error is not disappearing

[gksapple]

hi
already check that screw it was in tight position ,even though i opened the cover and cleaned the connectors .
error is not disappearing

is this will happen if toner hopper has any issue ?

[hsrmms]

Issue history
*went to customer place to replace all drums
*after part replacement
first error e020-1160
cleaned the laser unit and clear the mcon then resarted the machine
second error e020-1060
which is related to yellow drum so inserted the old drum then restarted the machine
final error e020-1360

action taken

*replaced bk drum
replaced magenta drum
*replaced yellow drum
*replaced the laser unit
*replaced the registration patch sensor
*replaced the itb
*replaced high voltage pcb assembly (fm3-8175)
*replaced the dc controller
still e020-1360

now all drums ,itb and pcbs are new
help to solve the issue

You have to make these steps:

Clean Laser unit.
Check the drum trail assembly "check attached file"
Check the toner hoper "check attached file"
Swap drum chip "put the old drum chip instate of new drum chip"
upgrade the firmware.

If you follow these steps I hope your problem will solve.

Regards

Attached Files

• Prevent an -Insert Drum Cartridge- Message.pdf

[MFPTech]

IMHO it's just bad drums units. Think about it, everything is fine till you replace the drum. The first time i had this error i replaced the laser unit (i shouldn't! ) and the error went away. The same error happened on the same machine the next time i replaced the drum again. I tricked the machine somehow, put the old drum back and then the new one with the power on. In another case i changed the drums after powering the machine off. Have to confirm this power off/on condition when replacing drums. All that other stuff in the TB is just a bs in my opinion.



Sent from my SGH-I337M using Tapatalk

[gksapple]

IMHO it's just bad drums units. Think about it, everything is fine till you replace the drum. The first time i had this error i replaced the laser unit (i shouldn't! ) and the error went away. The same error happened on the same machine the next time i replaced the drum again. I tricked the machine somehow, put the old drum back and then the new one with the power on. In another case i changed the drums after powering the machine off. Have to confirm this power off/on condition when replacing drums. All that other stuff in the TB is just a bs in my opinion.



Sent from my SGH-I337M using Tapatalk

hi
*problem found with laser unit (newly replaced also )
*swapped a laser unit from another machine
*issue solved
thanks for the support and suggestions