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  1. #1
    Technician JayP.'s Avatar
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    Thumbs down canon IR 3300i Code e000

    unit had a E000 code ,I replace the fuser unit ,the unit came to ready and printed what it had in memory ,left the customer and five minutes later the same code came back , any suggest.


  2. #2
    Service Manager 250+ Posts lkrsardis's Avatar
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    e000

    Check tho wall voltage and reseat all connecters on the DC controller.

    Like the United States Postal Service It's a miracle it works!

  3. #3
    Trusted Tech 50+ Posts
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    code E000 ir3300

    there could be some loose connections on its pin connections.??or have you reset the error code after replacing the fuser unit.?have you tried to cleaned the cleaning roller below..i hope i could have help???


  4. #4
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    These units are notorious for having fuser temp errors when there is dirty or unstable power, especially if the customer is running off a generator. You could try putting a power filter on the machine (a proper one, not one of those cheap surge protectors). There was also an update to the system software many years ago to fix an issue during cooler weather that caused these codes because it was too sensitive to temperaure changes.


  5. #5
    Service Manager 250+ Posts lkrsardis's Avatar
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    3300

    Yes this is true. The early IR3300 also had defective power supplies but that was corrected before the"I" series was introduced.

    Like the United States Postal Service It's a miracle it works!

  6. #6
    Technician JayP.'s Avatar
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    just An update I went back to the customer and troubleshoot the unit again . I look at the new fuser unit and seen that the lower fuser gear was touching the connecter, then I looked at the other side and seen the the bushing was broken. I got a new unit coming in to replace this one. I will post again when the job done.


  7. #7
    Technician JayP.'s Avatar
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    Put new unit in and that fix the problem.


  8. #8
    boluak
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    Hi,

    Quote Originally Posted by JayP. View Post
    just An update I went back to the customer and troubleshoot the unit again . I look at the new fuser unit and seen that the lower fuser gear was touching the connecter, then I looked at the other side and seen the the bushing was broken. I got a new unit coming in to replace this one. I will post again when the job done.
    I have similar error code E000000-0000 and it says contact technician, pls what can i do to resolve this issue. there's no cannon specialist where i am. (on a ship)
    thanks for any advice


  9. #9
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    Quote Originally Posted by boluak View Post
    I have similar error code E000000-0000 and it says contact technician, pls what can i do to resolve this issue. there's no cannon specialist where i am. (on a ship)
    thanks for any advice
    Hi,

    I have same problem on a ir 2800.

    Any fix yet?

    Thanks,

    shazza


  10. #10
    Technician 250+ Posts
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    The normal fix is to replace or rebuild the fuser assembly - just like he did. If you are on a ship, without parts, and no tech - very little. If you remove the fuser and take it apart, AND ARE VERY LUCKY, you may find a slip of paper jamming the film.


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