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  1. #1
    Senior Tech 100+ Posts
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    Canon iR4245 E000020-0000 Code

    Hello all,

    Today I had a service call for a code E000020-0000 on a iR 4245. Usually I work on Sharp, Kyo, HP and such in our dealership. However, we do have that one customer that requests we work on his Canons as well. Fortunately, I usually can figure out the issue. Not today though, ugh.. The manual that I have covers the 4051/4045/etc... I have not been able to source a proper manual so that would be my first request.

    Any help on this error would be much aappreciated.

  2. #2
    Senior Tech 100+ Posts
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    Re: Canon iR4245 E000020-0000 Code

    Normally an E-020 is toner supply, lack there of.

  3. #3
    Service Manager 10,000+ Posts
    Canon iR4245 E000020-0000 Code

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    Re: Canon iR4245 E000020-0000 Code

    E020-0000
    The path between the sub hopper and the developing assembly is clogged with toner.
    The Developing Assembly Toner Sensor (S25) detects the absence of toner, while the Sub Hopper Toner Sensor (S26) detects the presence of toner. With the Developing Cylinder Clutch (CL3) turned on, the hopper feed screw motor (M16) is rotated for 1 sec intermittently 194 times; still, the Developing Assembly Toner Sensor (S25) does not detect the presence of toner. * Error occurs after the delivery if a paper in passage exists.

    Remedy :-))
    1. Check the rotation of hopper motor gear. (If rotating, false detection by the sensor is doubted.
    Feed the toner to the developing unit in service mode: COPIER > FUNCTION > INSTALL > TONER-S.)
    2. Replace the Developing Assembly Toner Sensor (S25).
    3. Replace the Sub Hopper Toner Sensor (S26). 4. Replace the DC Controller PCB (UN2).
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #4
    Field Supervisor 500+ Posts dan7777's Avatar
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    Re: Canon iR4245 E000020-0000 Code

    Quote Originally Posted by teklife256 View Post
    Hello all,

    Today I had a service call for a code E000020-0000 on a iR 4245. Usually I work on Sharp, Kyo, HP and such in our dealership. However, we do have that one customer that requests we work on his Canons as well. Fortunately, I usually can figure out the issue. Not today though, ugh.. The manual that I have covers the 4051/4045/etc... I have not been able to source a proper manual so that would be my first request.

    Any help on this error would be much aappreciated.
    Check the developer drive gear. The clips wear out and comes off. There is a new style clip for them. I did not get a code, just a call for blank copies. Sometimes it codes and sometimes not.

  5. #5
    Senior Tech 100+ Posts
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    Re: Canon iR4245 E000020-0000 Code

    Yes, i noticed the clip missing back there and temporarily bent a paperclip until replacing. Although i cleared the code and cycled power only to come back to same error.
    I will check the hopper and feed toner as teckat suggested.

    Any ideas where i can source a manual would be helpful.
    Copierdog@gmail.com

    Sent from my SM-G900P using Tapatalk
    Last edited by teklife256; 03-03-2016 at 04:21 PM.

  6. #6
    Service Manager 10,000+ Posts
    Canon iR4245 E000020-0000 Code

    teckat's Avatar
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    Re: Canon iR4245 E000020-0000 Code

    Quote Originally Posted by teklife256 View Post
    Yes, i noticed the clip missing back there and temporarily bent a paperclip until replacing. Although i cleared the code and cycled power only to come back to same error.
    I will check the hopper and feed toner as teckat suggested.

    Any ideas where i can source a manual would be helpful.
    Copydog@gmail.com

    Sent from my SM-G900P using Tapatalk

    check pm
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  7. #7
    Senior Tech 100+ Posts
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    Re: Canon iR4245 E000020-0000 Code

    Update: On thursday morning when I returned to the customer with a plan the canon was operating just fine. Wednesday night I had left it powered down. Thursday morning upon firing up the machine the code did not return and ran fine as made multiple prints and copies. This left me scratching my head and questioning what was going on. I left the customer and hoped that were the end of that. However, my hopes were dashed when promptly Friday morning I received a call from the customer the code had returned.

    At this point I plan to return Monday morning and proceed as I had initially planned thursday morning. Would a failed PCB cause intermittent error?

  8. #8
    Senior Tech 100+ Posts
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    Re: Canon iR4245 E000020-0000 Code

    Update: On monday morning the machine seems to be running just fine. Apparently the customer can power down the machine for a while and restart to clear code until it returns.

    Sent from my SM-G900P using Tapatalk

  9. #9
    Service Manager 10,000+ Posts
    Canon iR4245 E000020-0000 Code

    teckat's Avatar
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    Re: Canon iR4245 E000020-0000 Code

    Quote Originally Posted by teklife256 View Post
    Update: On monday morning the machine seems to be running just fine. Apparently the customer can power down the machine for a while and restart to clear code until it returns.

    Sent from my SM-G900P using Tapatalk


    If customer keeps restarting that printer when a error code keeps popping up, u will run it into other issues.
    U need to inspect hopper operation, sub hopper, and developer as I posted above.

    Or I need to call for a Trained Tech on product.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  10. #10
    Trusted Tech 50+ Posts
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    Re: Canon iR4245 E000020-0000 Code

    Hi There,

    I have the same problem with Canon IR Advance 4051, do you have new replacement part number for paper clip
    Quote Originally Posted by dan7777 View Post
    Check the developer drive gear. The clips wear out and comes off. There is a new style clip for them. I did not get a code, just a call for blank copies. Sometimes it codes and sometimes not.

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