We currently have a Canon DR-6050C that won't raise up the paper tray. There is no error messages that it brings up on their scanner. The Capture Perfect only says that there is no paper on tray. When you start the scan the tray just clicks and then doesn't bring the tray up. Sounds like the motor and gears are trying to do something. We I force the tray up a little bit and then try to scan a document it pulls the tray back down and then clicks the gears and says that there is no paper on the tray.

Firmware: 1.13
Main: 35
Sub: 32

Using Capture Perfect 3.0 with latest updates but haven't upgraded to 3.1 yet.