Thanks Thanks:  0
Dislikes Dislikes:  0
Results 1 to 9 of 9
  1. #1
    Technician
    Join Date
    Dec 2013
    Posts
    15
    Rep Power
    21

    IR C2020 Deletions

    Hello all...first time posting in Canon.

    We have a client that we picked up that has mostly our products (Kyocera) but have asked us to look at their C2020.

    They replaced their Black Drum unit in December of last year and are now getting deletions along the inboard (top to page) edge. See attached. They run about 1-2k per month, so this drum unit has about 6-8k on it (best guess since the tech couldn't find the counter in sim mode).

    Attachment 32519

    I'v read a few threads here about the ink hopper, drum unit, firmware, etc. possibly causing deletions and light pages. This looks more like development to me, i.e. no toner making its way onto the drum.

    Any input is appreciated.

    Mike
    Attached Images Attached Images
    Last edited by micdelbo; 04-12-2016 at 11:56 PM.

  2. #2
    Senior Tech 100+ Posts
    Join Date
    Oct 2011
    Posts
    163
    Rep Power
    27

    Re: IR C2020 Deletions

    can not see your attachment. those machines automatically reset counter with drum replacement. might need to clean laser glass.
    service mode>copier>function>misc-p>shutter open

  3. #3
    Technician
    Join Date
    Dec 2013
    Posts
    15
    Rep Power
    21

    Re: IR C2020 Deletions

    Attachment fixed.

  4. #4
    Master Of The Obvious 10,000+ Posts
    IR C2020 Deletions

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,444
    Rep Power
    462

    Re: IR C2020 Deletions

    Was that supposed to be a solid black image who's latent developed image is on the drum? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Technician
    Join Date
    Dec 2013
    Posts
    15
    Rep Power
    21

    Re: IR C2020 Deletions

    Quote Originally Posted by blackcat4866 View Post
    Was that supposed to be a solid black image who's latent developed image is on the drum? =^..^=
    Correct . . . Copy with the glass exposed, crashed the paper in the middle of the copy process. Tech showed me copy samples and the picture of the drum. It looks like a mag roller is starved for toner or developer.

    Mike

  6. #6
    Field Supervisor 500+ Posts Zeldaman's Avatar
    Join Date
    Mar 2011
    Location
    Stuttgart/Baden Wuerttemberg
    Posts
    940
    Rep Power
    47

    Re: IR C2020 Deletions

    Hi there!
    This is "normal" for the 20- & 22-series. The CANON-engineers were so clever to develop a pcdu without a cleaningblade! The best is to make a fw-update, then build in the modified itb ( FM1-F555-000), then "service mode level2 - copier - option - img-tr - itb-type from 0 to 1. In this case the black pcdu has also to be changed. After this modification itīs running far better. Hope this helps.
    Greetings...

  7. #7
    Senior Tech 250+ Posts JPiek's Avatar
    Join Date
    Oct 2014
    Location
    The Netherlands
    Posts
    435
    Rep Power
    27

    Re: IR C2020 Deletions

    Yes, could be the black drum... But can also be a stained laserglass.
    lately i even seen 2020/2220 giving half pages because of toner in laser compartment itself (the plastic strips/ Mylars).
    Thank God i've got small hands and thin arms so i could clean it...

    I'd take out the laserunit and clean up first...

  8. #8
    Tech Specialist 1,000+ Posts Canuck's Avatar
    Join Date
    Nov 2007
    Location
    Southwestern Ontario
    Posts
    1,713
    Rep Power
    63

    Re: IR C2020 Deletions

    Skyshots on CIS scanners will not give you solid black page like an analog machine. Generate a test page in service mode. Tell your boss he is opening a can of worms if you don't have any documentation...lol. Laser comes out super easy on these machines...remove left cover and pull it out pretty well

  9. #9
    Senior Tech 250+ Posts JPiek's Avatar
    Join Date
    Oct 2014
    Location
    The Netherlands
    Posts
    435
    Rep Power
    27

    Re: IR C2020 Deletions

    Laserunit comes out so easy you'd think they knew on forehand it had to be done often. I don't even bother using the blue stick.

    Be carefulle with placing the unit back though... Beware of the cable on the right side and clean the flat cable on the end before sticking 'em back. They can give you a heap of extra unexpected problems...

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here