Hello all...first time posting in Canon.
We have a client that we picked up that has mostly our products (Kyocera) but have asked us to look at their C2020.
They replaced their Black Drum unit in December of last year and are now getting deletions along the inboard (top to page) edge. See attached. They run about 1-2k per month, so this drum unit has about 6-8k on it (best guess since the tech couldn't find the counter in sim mode).
Attachment 32519
I'v read a few threads here about the ink hopper, drum unit, firmware, etc. possibly causing deletions and light pages. This looks more like development to me, i.e. no toner making its way onto the drum.
Any input is appreciated.
Mike
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