Canon IR 3235i scanning photos very dark

[Hopper]

I have an engineer who just got this machine from us. He has black and white site pictures that he is trying to scan into his copier from the glass. The halftone photos are coming out almost black, barely able to see the picture I feel the copier overall is printing very dark. Here are the thing I have told him to do.

Set scanning into photo mode.

Go to options under the 200x200dpi setting and the options again. Set the scan exposure to lighter.

Third hard button to the right of LCD is *-additional functions. Then hit adjustments. Go to screen 2/2 and hit exposure calibration. Try lightening both slides.

There seems to be a slight change but nothing drastic to make him happy.

Is the an exsposure recalibration that I should be doing in service mode?

TIA

Hopper

[teckat]

Are these actual pictures or slides_?
If slides, Where did these come from_?

Trying to make copies or scan into PC for editing_then printing_?

[qbert69]

I have an engineer who just got this machine from us. He has black and white site pictures that he is trying to scan into his copier from the glass. The halftone photos are coming out almost black, barely able to see the picture I feel the copier overall is printing very dark. Here are the thing I have told him to do.

Set scanning into photo mode.

Go to options under the 200x200dpi setting and the options again. Set the scan exposure to lighter.

Third hard button to the right of LCD is *-additional functions. Then hit adjustments. Go to screen 2/2 and hit exposure calibration. Try lightening both slides.

There seems to be a slight change but nothing drastic to make him happy.

Is the an exsposure recalibration that I should be doing in service mode?

TIA

Hopper

What are "Black and White site pictures"?....please clarify!....prints or transparencies???

[Hopper]

Are these actual pictures or slides_?
If slides, Where did these come from_?

Trying to make copies or scan into PC for editing_then printing_?

It started by scanning a simple doc. Black and white text , a W-9 form. He said that they were not as clear as his old 2800 with scan to file pull scanning. Then he exaserbated it by scanning a photogragh of a site job. Meaning they document work in progress by taking photos of the job site and then printing them to paper, then scanning to a work in progress document.

[teckat]

It started by scanning a simple doc. Black and white text , a W-9 form. He said that they were not as clear as his old 2800 with scan to file pull scanning. Then he exaserbated it by scanning a photogragh of a site job. Meaning they document work in progress by taking photos of the job site and then printing them to paper, then scanning to a work in progress document.

they take photos using a digital camera > then download from camera to a PC > then print out from PC to printer > then take printout to glass for scanning into a document ?

is this the process being used ??