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  1. #1
    Independent Service Tech 100+ Posts skibum's Avatar
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    Canon IRC5250 updating Imagepass B2

    How do you install system software to the Imagepass B2? I have it USB and at appears you need to burn it to a DVD disc for using the network.

    Then going forward I need more information?

    I am hoping this resolves the phantom print job that sits in the copier status screen but does not print?


  2. #2
    Service Manager 10,000+ Posts
    Canon IRC5250 updating Imagepass B2

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    Re: Canon IRC5250 updating Imagepass B2

    Quote Originally Posted by skibum View Post
    How do you install system software to the Imagepass B2? I have it USB and at appears you need to burn it to a DVD disc for using the network.

    Then going forward I need more information?

    I am hoping this resolves the phantom print job that sits in the copier status screen but does not print?
    ================================================== ==================================

    Register on EFI Site > then search under Drivers/Utilities

    http://www.efi.com/support-and-downl...id=&model=&os=
    File Name :
    Fiery_USBSetupTool.exe
    Fiery USB Setup Tool v2.0.21 (previously known as USB Prep Tool) is used to prepare bootable USB flash drives for Integrated Fiery servers and to copy the selected project to be executed.
    ================================================== ================================================
    TO INSTALL THE USB PREP TOOL APPLICATION ON THE PC

    1. Insert the USB Prep Tool CD into the DVD drive.

    2. Navigate to the location of the CD, and double-click Setup.exe to launch the installer.

    3. Click Accept to accept the terms of the license agreement. Wait up to 10 minutes while the required files are installed. If the PC already has the files installed, the wait will be much shorter.

    4. At the security warning screen, click Install. Wait while the application is installed on the PC.

    NOTE: After the installation is complete, the application will automatically launch. If you are not ready to prepare the USB flash drive yet, you may click Cancel.

    5. Remove the USB Prep Tool CD.

    TO PREPARE A USB FLASH DRIVE

    NOTE: This procedure uses the USB Prep Tool application to copy the contents of the System Software DVD to a USB flash drive.

    1. If necessary, start the USB Prep Tool application by clicking the Start button on the PC and choosing All Programs > Electronics for Imaging > USB Prep Tool.

    2. Insert the System Software DVD into the DVD drive.

    3. Attach the USB flash drive to the PC.
    All data on the USB flash drive will be lost when the drive is reformatted during the preparation procedure. You may wish at this time to make sure that no valuable data resides on the USB flash drive.

    4. Follow the on-screen prompts:
    • Start screen-Specify the drive to copy files from (the drive letter of the DVD drive).
    Specify the drive to copy to (the drive letter of the USB flash drive). Click Proceed when the Proceed button appears and is available. Click OK to begin formatting the USB flash drive.

    • Prepare screen-The progress bar shows that the contents of the System Software DVD are being copied.
    Do not cancel. Click Proceed when the Proceed button appears and is available.

    • Finish screen-Confirm that the contents of the System Software DVD were copied successfully to the USB flash drive. Click Finish to exit the USB Prep Tool.

    5. Remove the System Software DVD from the PC.

    6. Click the USB flash drive icon in the Windows taskbar, and choose “Safely remove USB Mass Storage Device.” If prompted, follow the on-screen instructions to stop the device. When prompted, physically remove the USB flash drive from the PC. Do not leave the prepared USB flash drive attached to the PC. If the drive is still attached when the PC starts up or reboots, system corruption may result.

    7. Label the prepared USB flash drive with identifying information. For example, copy onto a label tag (1) the product name and (2) the system software version number that you find printed on the System Software DVD label. The USB flash drive is now prepared and can be used to install system software on the imagePASS.



    ================================================== ======================
    TO INSTALL SYSTEM SOFTWARE FROM A PREPARED USB FLASH DRIVE


    (NOTE: DIP SWITCHES SHOULD BE SET TO THE FOLLOWING 1 up, 2 down for installing software over USB)

    1. If your USB flash drive is not yet prepared, follow the procedure above.
    2. Remove all USB dongles and USB devices that may be connected to the imagePASS.

    3. Backup the following info if needed:
    • Print the Job Log.
    • Print the Fonts List. This page lists the fonts currently on the HDD. Along with the resident fonts provided, the customer may have installed additional, non-resident fonts. If needed, ask the network administrator to archive the non-resident fonts.
    • Archive any FreeForm masters that have been created on the imagePASS.
    • Archive custom color profiles if appropriate. See Color Printing on the User Documentation CD.


    4. If possible, print the Configuration pages. The Configuration pages contain a list of any installed options and a record of the customer's current Setup configuration.


    5. Power off the print engine using the main power switch near the front. Wait approximately two minutes for the print engine and imagePASS to complete power off.

    6. Make sure that the following cables are attached to the imagePASS:
    • Interface cables (2) to the print engine
    • Power cable to AC outlet

    7. Attach the prepared USB flash drive to a USB port on the imagePASS. If dust covers are attached to the USB ports, remove one dust cover using needle-nose pliers.
    • Flip the service switches from normal operation (both down) to the position for the USB installation method (1 up, 2 down).

    8. Power on the print engine using the main power switch and watch the DIAG LEDs on the imagePASS.

    Note that after sporadic activity, the DIAG LEDs linger at FF, and then count up from 00 by one number approximately every 45 seconds.

    9. When the DIAG LEDs begin to count up from 00, power off the print engine using the main power switch. If you do not turn off the print engine before the installer finishes transferring data, the imagePASS may reboot continuously. If this occurs, you may need to repeat the procedure from the beginning.

    10. Wait until the files are transferred and the imagePASS automatically powers off. The file transfer usually takes between 6 and 20 minutes, depending on the size of the system software.

    11. After the DIAG LEDs turn off, wait at least 30 seconds, and then remove the USB flash drive from the imagePASS.

    12. Flip the service switches to the position for normal operation (both down).

    13. Power on the print engine and allow the system to boot up. Wait approximately 5 minutes until the main menu becomes active on the Touch Panel.

    14. At the main menu, select the Printer icon, and then select the Printer Server Status/Settings icon.

    15. Wait approximately 5 minutes until the Select Language screen appears. During this time, the Touch Panel displays the message, “Wait a moment (Check the power source of the printer server behind the main unit and cable connection if the display does not change in a moment.)” Disregard the message on the Touch Panel. Do not touch the print engine or imagePASS until the Select Language screen appears.

    16. At the Select Language screen, select the language that you want to use.

    17. If the Select Market Region screen is displayed, select the region for the imagePASS. The Select Market Region screen is displayed only if English was selected from the Select Language screen.

    NOTE: If you select English as the language, you must then select “US” or “Other.” If you select “US”, the default paper size is LTR and the time stamp is MM/DD/YY. If you select “Other”, the default paper size is A4 and the time stamp is DD/MM/YY. A screen may appear briefly regarding print engine functions (not documented in this service guide).

    18. At the keypad screen, enter “Fiery.1” as the case-sensitive Administrator password.

    19. At the Setup screen, reenter the customer’s settings from the Configuration page that you printed earlier. Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings not included on the Configuration page if it is more appropriate for the site administrator to set them. For more information, see Configuration and Setup, on the User Documentation CD.

    20. After all Setup options are configured, exit the Setup screen and allow the imagePASS to reach Idle. The imagePASS reboots with the updated system software and Setup options.

    21. Ask the network administrator to restore the non-resident fonts and FreeForm masters that were archived earlier.

    22. Install any required software patches:
    • If you reinstalled the same version of system software, be sure to reinstall all software patches that were previously installed on the imagePASS. For a list of previously installed patches, refer to the Configuration pages you printed earlier.
    • If you installed an upgraded version of system software (for example, version 1.0 to version 1.5), contact your authorized service/support center for a list of valid software patches. Some or all of the patches listed on the Configuration pages that you printed earlier may no longer be valid. Before installing a patch, be sure to verify with your authorized service/ support center that it is valid for your system version. Installing an invalid patch may result
    in system corruption.

    Last edited by teckat; 08-04-2016 at 09:20 PM.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
    Independent Service Tech 100+ Posts skibum's Avatar
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    Re: Canon IRC5250 updating Imagepass B2

    Is this the same for upgrading firmware? I have the firmware saved on a usb drive downloaded from Canon.

    Thanks!


  4. #4
    Service Manager 10,000+ Posts
    Canon IRC5250 updating Imagepass B2

    teckat's Avatar
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    Re: Canon IRC5250 updating Imagepass B2

    Quote Originally Posted by skibum View Post
    Is this the same for upgrading firmware? I have the firmware saved on a usb drive downloaded from Canon.

    Thanks!



    if it's the B2v1.02_SW.iso / Yes

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  5. #5
    Independent Service Tech 100+ Posts skibum's Avatar
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    Re: Canon IRC5250 updating Imagepass B2

    Yes that is exactly what I have on a USB drive, B2v1.02_SW.iso. Is this already prepared and ready for the install to the fiery B2?

    If not I will have to get the Fiery USB Setup Tool v2.0.21. Do you have the tool to send?

    Thanks!


  6. #6
    Service Manager 1,000+ Posts
    Canon IRC5250 updating Imagepass B2

    charm5496's Avatar
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    Re: Canon IRC5250 updating Imagepass B2

    no, it is an ISO file which is an image of the DVD in digital format, you have to use the USB prep tool and in order to get the information in the correct format on your USB drive

    Accidents don't just happen. They must be carelessly planned.

  7. #7
    Service Manager 10,000+ Posts
    Canon IRC5250 updating Imagepass B2

    teckat's Avatar
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    Re: Canon IRC5250 updating Imagepass B2

    Quote Originally Posted by skibum View Post
    Yes that is exactly what I have on a USB drive, B2v1.02_SW.iso. Is this already prepared and ready for the install to the fiery B2?

    If not I will have to get the Fiery USB Setup Tool v2.0.21. Do you have the tool to send?

    Thanks!

    I posted a link above for EFI site, just fill out the simple registration , after that it will take you to drivers\utilities , there u select in menu under imagepass for the USB TOOL, has TOOL & TOOL manual.

    As posted, I take the .iso & burn an image to a DVD.
    Then follow posted directions for using a USB

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #8
    Independent Service Tech 100+ Posts skibum's Avatar
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    Re: Canon IRC5250 updating Imagepass B2

    Thank you Teckat!! I appreciate the detailed information.

    The firmware went in a week ago and the Canon IR5250 has been printing all docs since. Customer said it is like night and day compared to before the upgrade when they would send a print and it never printed.


  9. #9
    Service Manager 10,000+ Posts
    Canon IRC5250 updating Imagepass B2

    teckat's Avatar
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    Re: Canon IRC5250 updating Imagepass B2

    Quote Originally Posted by skibum View Post
    Thank you Teckat!! I appreciate the detailed information.

    The firmware went in a week ago and the Canon IR5250 has been printing all docs since. Customer said it is like night and day compared to before the upgrade when they would send a print and it never printed.



    The Dude.jpgwelcome

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  10. #10
    Independent Service Tech 100+ Posts skibum's Avatar
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    Re: Canon IRC5250 updating Imagepass B2

    Is the procedure for installing the system software the same on the Imagepass B1 as the Imagepass B2. I currently have a Imagepass B1 not getting to "IDLE" ready state. The screen of the copier copier says "waiting......." or " check power connection and cables ect....".

    The imagepass B1 is stuck in this state and rebooting copier or Imagepass has no effect, just the same message.


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