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  1. #1
    Senior Tech 100+ Posts
    Join Date
    Dec 2013
    Plymouth, IN
    Rep Power

    IRADV C5000 Cassette size says Custom

    I have one machine that for what ever reason says on the display that the paper size for one cassette is Custom. I haven't started swapping parts yet.

    Have not seen this before. I swapped cassettes and that made no difference. The problem points toward size detection but I changed the guides in various

    positions and cannot get any other cassette port to show custom. I checked to make sure the paper settings on the copier were not set for Custom.

    Has anyone ever seen this? The temporary solution was that I set the Custom settings on the machine for the desired paper size. That allows them to

    print the size they need.

  2. #2
    Field Supervisor 500+ Posts roho's Avatar
    Join Date
    Mar 2009
    Rep Power

    Re: IRADV C5000 Cassette size says Custom

    A common issue is paper behind the cassette, the guides don't properly activate the size detection switches.


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