canon ir 1024 error code E019-0002

**Orion2010** · 10-21-2016

hello to all,
i have problem with canon ir 1024 show error code E019-0002, i replace drum and cleaning bled, but nothing!!
any idea?

thanks

**teckat** · 10-24-2016

Originally Posted by Orion2010

hello to all,
i have problem with canon ir 1024 show error code E019-0002, i replace drum and cleaning bled, but nothing!!
any idea?

thanks

---One solution to E019 involved reforming and re-seating one of the bias contacts that the drum uses.
The cover panel that surrounds the toner container has to be removed in order to access this area.
Once the panel is removed, the bias contacts can be seen.
The bias contact for this issue has a black wire and white connectors (check red arrows below).
The bias contacts can also be checked with a continuity test.
In this case, a poor drum bias contact was believed to have caused this issue.
Check that the inner bias contact is not flattened. After reseating the connections, the issue was resolved.
Check the images below for reference.

**Orion2010** · 10-25-2016

Thank you for this sugesstion..you help me very much!!

Originally Posted by teckat

---One solution to E019 involved reforming and re-seating one of the bias contacts that the drum uses.
The cover panel that surrounds the toner container has to be removed in order to access this area.
Once the panel is removed, the bias contacts can be seen.
The bias contact for this issue has a black wire and white connectors (check red arrows below).
The bias contacts can also be checked with a continuity test.
In this case, a poor drum bias contact was believed to have caused this issue.
Check that the inner bias contact is not flattened. After reseating the connections, the issue was resolved.
Check the images below for reference.