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  1. #1
    Technician oombees's Avatar
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    iR42xx Casette 3 lifting half way

    Hi

    Has anyone had a problem where the tray only lifts halfway then stops?

    Lifter gear on cassette is fine and not broken. This problem has now also moved to tray 2 and 4. Replaced harness and DC. Problem still persists.

    Thanks

    Sent from my GT-I9190 using Tapatalk

  2. #2
    Service Manager 10,000+ Posts
    iR42xx Casette 3 lifting half way

    teckat's Avatar
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    Re: iR42xx Casette 3 lifting half way

    Quote Originally Posted by oombees View Post
    Hi

    Has anyone had a problem where the tray only lifts halfway then stops?

    Lifter gear on cassette is fine and not broken. This problem has now also moved to tray 2 and 4. Replaced harness and DC. Problem still persists.

    Thanks

    Sent from my GT-I9190 using Tapatalk

    iR42xx????

    Is this an Advanced model_?
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
    Technician oombees's Avatar
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    Re: iR42xx Casette 3 lifting half way

    Hi. Yes its and Adv model

    Sent from my GT-I9190 using Tapatalk

  4. #4
    Service Manager 10,000+ Posts
    iR42xx Casette 3 lifting half way

    teckat's Avatar
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    Re: iR42xx Casette 3 lifting half way

    Quote Originally Posted by oombees View Post
    Hi. Yes its and Adv model

    Sent from my GT-I9190 using Tapatalk


    Swapped motors_?
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  5. #5
    Technician oombees's Avatar
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    Re: iR42xx Casette 3 lifting half way

    Yes

    Sent from my GT-I9190 using Tapatalk

  6. #6
    Service Manager 10,000+ Posts
    iR42xx Casette 3 lifting half way

    teckat's Avatar
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    Re: iR42xx Casette 3 lifting half way

    Quote Originally Posted by oombees View Post
    Yes

    Sent from my GT-I9190 using Tapatalk
    ====================

    so u get an add paper message ?

    what shows on control panel -------------
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  7. #7
    Technician oombees's Avatar
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    Re: iR42xx Casette 3 lifting half way

    It detects paper size but the paper does not reach the rollers. So yhe obviously a delay jam occurs as the paper is not picked up

    Sent from my GT-I9190 using Tapatalk

  8. #8
    Technician oombees's Avatar
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    Re: iR42xx Casette 3 lifting half way

    I know its a weird problem. I've been doing this for nearly 20 years and I am stumped.

    Sent from my GT-I9190 using Tapatalk

  9. #9
    Service Manager 10,000+ Posts
    iR42xx Casette 3 lifting half way

    teckat's Avatar
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    Re: iR42xx Casette 3 lifting half way

    Quote Originally Posted by oombees View Post
    I know its a weird problem. I've been doing this for nearly 20 years and I am stumped.

    Sent from my GT-I9190 using Tapatalk

    Now it's clearer, have seen this issue in many iR's over the past 30 yrs.
    Paper detection level---- have u removed the pick up units to see position of rollers_?
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  10. #10
    Technician oombees's Avatar
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    Re: iR42xx Casette 3 lifting half way

    Yes. I removed them, stripped and cleaned them with no success

    Sent from my GT-I9190 using Tapatalk

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