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  1. #1
    Trusted Tech 50+ Posts
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    IR-ADV C5045 E000012-0406

    Hi,

    Please help me with this error. It keeps on coming back.

    What I noticed is the laser shutter of Black is opened when I removed the whole imaging unit, so I re-aligned it then the machine start working, but after a week it came back the same error again. I've done this re-aligning 3 times. I've also change the whole imaging unit, same scenario, after a couple of days same error.

    the error says drum motor, but the drum motor is working fine, ITB also is working fine.

  2. #2
    Service Manager 10,000+ Posts
    IR-ADV C5045 E000012-0406

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    Re: IR-ADV C5045 E000012-0406

    Quote Originally Posted by q555 View Post
    Hi,

    Please help me with this error. It keeps on coming back.

    What I noticed is the laser shutter of Black is opened when I removed the whole imaging unit, so I re-aligned it then the machine start working, but after a week it came back the same error again. I've done this re-aligning 3 times. I've also change the whole imaging unit, same scenario, after a couple of days same error.

    the error says drum motor, but the drum motor is working fine, ITB also is working fine.
    ------'


    It has been found by cleaning the drum rotation wheel and sensor can resolve the E012. The drum rotation wheel and sensor are located on the rear of the machine.

    See pic link

    https://www.google.com/search?tbs=sb...GkpiD0PyecGWwk
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
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    Re: IR-ADV C5045 E000012-0406

    can you send a bigger photo teckat?

  4. #4
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    Re: IR-ADV C5045 E000012-0406

    i've seen it teckat, i will try this. thank you so much.

  5. #5
    Service Manager 10,000+ Posts
    IR-ADV C5045 E000012-0406

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    Re: IR-ADV C5045 E000012-0406

    Quote Originally Posted by q555 View Post
    i've seen it teckat, i will try this. thank you so much.
    Dirt effect rotation ///// clean disc

    Drum Disk.jpg
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  6. #6
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    Re: IR-ADV C5045 E000012-0406

    i cleaned the disc. as of now the machine is working fine.

    if this happened again, should i replaced the disc teckat?

  7. #7
    Service Manager 10,000+ Posts
    IR-ADV C5045 E000012-0406

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    Re: IR-ADV C5045 E000012-0406

    Quote Originally Posted by q555 View Post
    i cleaned the disc. as of now the machine is working fine.

    if this happened again, should i replaced the disc teckat?

    -------
    Keep one on hand or at customer site with a notice on service history.

    Good Luck
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #8
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    Re: IR-ADV C5045 E000012-0406

    error came again teckat. i already replaced it. let's see what happened after 1 week

  9. #9
    Senior Tech 250+ Posts ReproKev's Avatar
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    Re: IR-ADV C5045 E000012-0406

    I had this same problem not long ago and found that someone on these forums posted this tech pub and install guide for updated parts:
    Attached Files Attached Files

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