3245 firmware updates have disabled rui on 3 machines

[Jerrygbs]

We have 3 3245i machines that the rui can not be accessed since updating firmware. Has anyone experienced this and if so did you find a solution?

[roho]

Sounds like the rui didn't get upgraded. I had this happen with some firmware and I had to download it and register it again. Another possible solution is to flash again and select overwrite all, upgrade the entire suite of firmware.

[teckat]

We have 3 3245i machines that the rui can not be accessed since updating firmware. Has anyone experienced this and if so did you find a solution?

First, turn off multicast discovery. Once it was turned off, the issue may be resolved.
The multicast discovery setting can be found by selecting, Additional Functions>System Settings>Network Settings>TCP/IP Settings>Multicast Discovery>OFF.

Check your SST 3245 Firmware in menu, make sure RUI was registered.

also, Be sure to enable HTTP and RUI on the copier.
Note if applies, With an Erase Kit-B2 installed only RUI version 20.14 is supported.