iRA C5235i scan to email problem

[Rich]

Thanks, i've never heard of anyone using that setting before!

I think that makes about 20,000 of us!
Apparently the customers IT had seen the issue before but didn't think it was worth sharing the knowledge. Don't you just Love 'em?

[JPiek]

I think that makes about 20,000 of us!
Apparently the customers IT had seen the issue before but didn't think it was worth sharing the knowledge. Don't you just Love 'em?

Offcopurse not ! They probably created the problem themself by changeingt the MTU on some switch...

https://supportforums.cisco.com/disc...mtu-and-ip-mtu

Any chance you can figure out what the setting was on the other Canon you tried and wich worked ?

[Rich]

Offcopurse not ! They probably created the problem themself by changeingt the MTU on some switch...

https://supportforums.cisco.com/disc...mtu-and-ip-mtu

Any chance you can figure out what the setting was on the other Canon you tried and wich worked ?

Not without visiting the site again and to be honest the security is so tight they won't let me in just to check it.

[JPiek]

To bad...

[Rakesh]

Hi everyone.
Thanks for your help on this one. I've resolved the issue by changing the IPMTU setting in service mode (copier > option> network> IPMTU). The default is 10 which means that the size of the packets for sending data over the network is 15000 bytes. I've changed this to 8, reducing the packet size to 13000 bytes and all file formats work perfectly every time.

Cheers.

good find, thanks for sharing.