Error 732-0001 for Canon ir5000

[sittingpretty]

Upon starting the machine, the status bar takes some time to be filled then afterwards this error appears.

Noticed one thing though, while in service *28* mode usually there are two entries on the main page one is COPIER & the other is FEEDER.

The FEEDER button was not present right after the error occurred. Advice please. TY. =)

I tried resitting the memories & reconnecting everything on the main board (controller).

[JPiek]

E732 is usually a scanner error :

E732 0001 00 Title Scanner communication error
Description DDI-S communication error
Remedy 1. Check the connector connection with the scanner
2. Check the power of the scanner > Is initialization executed at
startup?
3. Replace the Reader Controller PCB, the Scanner PCB or
Main Controller PCB 2

[sittingpretty]

E732 is usually a scanner error :

E732 0001 00 Title Scanner communication error
Description DDI-S communication error
Remedy 1. Check the connector connection with the scanner
2. Check the power of the scanner > Is initialization executed at
startup?
3. Replace the Reader Controller PCB, the Scanner PCB or
Main Controller PCB 2

Lamp does not come on when switched on. No initialization or startup blinks.

[teckat]

Lamp does not come on when switched on. No initialization or startup blinks.

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If the Reader Controller pcb does not have 24 volts at J5005 it will not be able to communicate with the Main Controller.
A bad DC Power Supply has been known to cause this problem.
Try replacing the DC Power Supply if 24 volts is not present at J4007.

Using your meter, verify that you have 24v between pins 1 & 2 on plug/jack J5005 on the reader controller pcb.
Also check for24v between pins 1 & 2 on plug/jack J4501 on the HV Transformer pcb.
If 0v were measured, try removing the connector J4501 on the HV Transformer pcb. If the 24v power is restored, replace the HV Transformer.Replacing the HV Transformer (FG6-4948-000)

also check your AC HVT (p/n FH3-0765-000)

Have u removed and checked/clean ends of memory ?????????????

[sittingpretty]

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If the Reader Controller pcb does not have 24 volts at J5005 it will not be able to communicate with the Main Controller.
A bad DC Power Supply has been known to cause this problem.
Try replacing the DC Power Supply if 24 volts is not present at J4007.

Using your meter, verify that you have 24v between pins 1 & 2 on plug/jack J5005 on the reader controller pcb.
Also check for24v between pins 1 & 2 on plug/jack J4501 on the HV Transformer pcb.
If 0v were measured, try removing the connector J4501 on the HV Transformer pcb. If the 24v power is restored, replace the HV Transformer.Replacing the HV Transformer (FG6-4948-000)

also check your AC HVT (p/n FH3-0765-000)

Have u removed and checked/clean ends of memory ?????????????

I have a standby identical machine, I can do some swapping of parts to ease the troubleshoot. Where would you advice I start first sir. The HVT, the maincontroller, reader controller etc. ty in advance.

[teckat]

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I have a standby identical machine, I can do some swapping of parts to ease the troubleshoot. Where would you advice I start first sir. The HVT, the maincontroller, reader controller etc. ty in advance.

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Reader Controller

DC Power Supply