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  1. #1
    Senior Tech 250+ Posts tufbnme's Avatar
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    Canon Laserclass 710 "incorrect paper size"

    I'm a Ricoh guy but a customer of mine has this machine. It keeps telling them the incorrect paper size error. They have 2 trays both with letter size. I beleive that there may be an incoming fax that bis not letter size. What I cannot figure out is how do I change the paper tray size or find and delete the troublesome file.
    Any help is appreciated.


  2. #2
    Service Manager 10,000+ Posts
    Canon Laserclass 710 "incorrect paper size"

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    Re: Canon Laserclass 710 "incorrect paper size"

    Quote Originally Posted by tufbnme View Post
    I'm a Ricoh guy but a customer of mine has this machine. It keeps telling them the incorrect paper size error. They have 2 trays both with letter size. I beleive that there may be an incoming fax that bis not letter size. What I cannot figure out is how do I change the paper tray size or find and delete the troublesome file.
    Any help is appreciated.



    See -------'Incorrect Paper Size'

    LaserCLASS 710 / 720i / 730i

    'Incorrect Paper Size'



    'Incorrect Paper Size' error message is displayed during printing. This will occur when the 'paper size' vs 'travel -time' do not correspond. This may be caused by the following conditions:
    1. The gap between the upper and lower metal plates of the Registration Roller Assembly, is too wide.
    2. The TOP sensor actuator is worn, or the sensor is faulty.



    1. Remove the FX7 cartridge and locate the Registration Roller Assembly in the space below.


    2 . Carefully, press the 'middle' of the upper metal plate untill it touches the lower metal plate.

    3. Check for normal printing.

    4. If the error still occurs, check/replace the TOP sensor actuator and/or sensor.


    Last edited by teckat; 02-15-2017 at 11:27 PM.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: Canon Laserclass 710 "incorrect paper size"

    Do you happen to have a part # for the actuator?


  4. #4
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    Re: Canon Laserclass 710 "incorrect paper size"

    A quick fix is to slide a piece of small shrink tube over the actuator and heat it up with soldering gun and make it about 1/8 inch longer.


  5. #5
    Service Manager 10,000+ Posts
    Canon Laserclass 710 "incorrect paper size"

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    Re: Canon Laserclass 710 "incorrect paper size"

    Quote Originally Posted by tufbnme View Post
    Do you happen to have a part # for the actuator?



    RB2-6264-000 1 ARM, SENSOR


    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  6. #6
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: Canon Laserclass 710 "incorrect paper size"

    Thank you for all the information, now that I have the part can you tell me if there is an easier way to replace it. From what I see the machine needs to be disassembled to get the bottom plate off to get to the sensor. It looks as though the sensor arm snaps into the frame but I do not want to pull it out and break it if not. I used the heat shrink trick and it is working for now but I do want to replace the sensor and actuator.


  7. #7
    Service Manager 10,000+ Posts
    Canon Laserclass 710 "incorrect paper size"

    teckat's Avatar
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    Re: Canon Laserclass 710 "incorrect paper size"

    Quote Originally Posted by tufbnme View Post
    Thank you for all the information, now that I have the part can you tell me if there is an easier way to replace it. From what I see the machine needs to be disassembled to get the bottom plate off to get to the sensor. It looks as though the sensor arm snaps into the frame but I do not want to pull it out and break it if not. I used the heat shrink trick and it is working for now but I do want to replace the sensor and actuator.

    https://www.dropbox.com/s/lpo0q4y5bl...anual.pdf?dl=0



    look in the parts section> will show location of what is to be removed


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  8. #8
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: Canon Laserclass 710 "incorrect paper size"

    I have the manual and it is not really clear, that is why I was hoping someone could just explain it .
    Thanks for the manual though.


  9. #9
    Service Manager 10,000+ Posts
    Canon Laserclass 710 "incorrect paper size"

    teckat's Avatar
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    Re: Canon Laserclass 710 "incorrect paper size"

    Quote Originally Posted by tufbnme View Post
    I have the manual and it is not really clear, that is why I was hoping someone could just explain it .
    Thanks for the manual though.



    Even HOUDINI couldn't figure this out.😱
    Will ask around.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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