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  1. #1
    Technician COPYDOCAZ's Avatar
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    IR c5035 adv USB issues

    Customer wants to print PDF from thumb drive and save scans to thumb drive but when I put the usb drive in the port the only option that pops up is to safely remove the drive. I checked the settings and it is turned on on the web interface. Is there some other setting I need to adjust ?


  2. #2
    Service Manager 250+ Posts


    terramobil's Avatar
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    Re: IR c5035 adv USB issues

    At the machine: Logon to settings menue, in /Function settings go to page 2/2 then go to /Access Files/Memory Media Settings/Use scan-print functions


  3. #3
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    Re: IR c5035 adv USB issues

    Quote Originally Posted by COPYDOCAZ View Post
    Customer wants to print PDF from thumb drive and save scans to thumb drive but when I put the usb drive in the port the only option that pops up is to safely remove the drive. I checked the settings and it is turned on on the web interface. Is there some other setting I need to adjust ?

    ��

    To view or print items on a USB stick, there are some settings in Settings/Registration that need to be set.

    First :
    SETTINGS/REGISTRATION > PREFERENCES > DISPLAY SETTINGS > STORE LOCATION DISPLAY SETTINGS > SET MEMORY MEDIA set to ON.

    Second :
    SETTINGS/REGISTRATION > PREFERENCES > EXTERNAL INTERFACE > USB SETTINGS > USE USB DEVICE and turn it ON, also ensure that both MEAP settings are set to OFF.

    Third :
    SETTINGS/REGISTRATION > FUNCTION SETTINGS (PG 2) >STORE/ACCESS FILES > ADVANCE BOX SETTINGS > PROHIBIT WRITING FROM EXTERNAL and set it to OFF ( it is ON by default )



    While printing from a USB memory stick, the maximum file size supported for printing is 2GB. It may be necessary to make multiple files from larger ones to accommodate this.

    The specification for printing files from a USB stick at one time is 6 files each with a maximum size of 2GB.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #4
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    Re: IR c5035 adv USB issues

    Just as a secondary piece of advice
    I am pretty sure you need the expansion kit to allow printing of PDF files on the Canon machines
    it will scan to usb pdf and tiff but printing is restricted to just JPEG and TIFF without the actual expansion licence installed for PDF etc
    Can you confirm you can see files on the USB stick
    Try printing a JPG File


  5. #5
    Field Supervisor 10,000+ Posts


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    Re: IR c5035 adv USB issues

    Unable to print PDF files from USB stick with Direct Print Kit installed. Other file formats work with no issues.

    Solution :

    Set the following: Settings/Registration>Login (7654321)>Function Settings>Printer>PDL Selection(Plug and Play)> Default is UFRII, set to UFRII (XPS). This resolved the issue.

    This setting is valid when the Direct Print Kit is installed ONLY, if the PS or PCL kit is installed this setting is not necessary.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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