canon irc5185i error e350-0000

[popo]

hi
i have this code appear when i start it E350-0000
CAN YOU HELP ME TO SOLVE THIS PROBLEM
THANK YOU

[Brian8506]

I believe that has to do with the serial number board. Did you change any boards?
E000350-3000 on IRC4580 Check this post also. Maybe you have the same problems

[popo]

no i did not but the i have a problem with the adf before he work good but he stop and this error appear
wher i can find the serial numbre and where i enter it
thank you for you reply

[Brian8506]

Here's what I read on the knowledgebase

Product : All imageRUNNER ADVANCE Series / All imagePRESS Series / All imageRUNNER Series

Title : E350 / E355 / E748 Error Codes

Error : E350, E355, or E748 error codes are displayed on the machine. Workaround : Counter PCBs and SATA Flash PCBs are no longer available for purchase. As a result, please handle E350 / E355 and E748 in the following manner: E350 / E355 Error Codes: Call the Technical Support Center (1-800-528-2830). E748 Error Codes: Refer to the Service Manual. If the Service Manual states, “Contact to the Sales Companies”, stop and call the Technical Support Center (1-800-528-2830). *NOTE 1: For any of these error codes, do not swap any PCB's from any other machine. Doing so may render both machines unrecoverable. *NOTE 2: Do not use any of the User Mode or Service Mode clears when encountering these error codes. Executing the Service Mode or User Mode clears may render the machine unrecoverable.